08-30-2005 04:00 AM - edited 03-13-2019 11:07 PM
Hi,
I would like to know what make up the Call Errors in Webview reports(Consolidated daily Calltypes). The document says it can be the calls which are not completed in the selected time range. But we have a contact center which works for 8 hours from 9AM to 5PM. We generate reports from 8AM to 6PM. So we should not have any calls which are "not complete". Would like to know what else are included in "Call Errors".
Regards,
Venkatesha Reddy
08-30-2005 11:09 AM
Call Error is refering to the error which could have happned in the system, like
Translation Route error or some thing like that
08-30-2005 09:58 PM
HI,
Thanks for the reply. Would appreciate if you could let me know when does this translation route errors and you mentioned "something like that". What are the other reasons?
Thanks and Regards
Venkatesha Reddy
08-31-2005 08:19 AM
Completed Tasks: Calls Error
The number of calls for this Call Type that had errors or were incomplete during the
half-hour interval.
Derived from: Call_Type_Half_Hour.ErrorCountToHalf +
Call_Type_Half_Hour.IncompleteCallsHalf
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide