Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
We have IPCC Express 3.0(3a). I am trying to teach myself how to build a script but am truly running out of time. I'm hoping someone can give me some direction. Here is what we need:A call comes into the main queue and will be prompted to dial 1 fo...
CRS 3.5.1 and CCM 4.0.2. With CCM 4.0.2, what should be the best practice as for the CTI port max number of calls and busy trigger? I would like to have either 75 simultaneous calls or 75 calls waiting. Prior to CCM 4.0, we had to create 75 cti port....
Newly installed CRA server 3.1(3) integrated into CCM 3.3(3). IP Phone agent cannot login, error returned on phone is Invalid entry(s), retry. The agent login is valid in DC directory. The output from the agent login trace though appears to indica...
We are currently running CRA 3.5(1) and are going to upgrade to 3.5(2). Are the only files I need the ccrs.3-5-2-sr1.exe listed on CCO, or do I need to order upgrade CD's t 3.5(2)?Thanks,Alan
Hi,I have MGX 8850 PXM1E installed on slot number 7th and 8th.7th is acting as master and 8th is acting as standby.All ports on 7th is full...Can i install more PXM Cards in MGX??????Thanks in advance for quick answers
I've got a question about the behavior of CSQ's on IPCC Express, specifically version 3.1(2). I have some agents that are in two or three different CSQ's each. If one of these agents is on a call, and there are multiple people holding in each of th...
Hi, I'm trying to do a select statement from within a DB Read step and I was wondering if it is possible to use a variable for the table being selected from. For example, this would be the select statement without a variable:select * from table wher...
Can anyone guide me to some doc that says what components (db, registry,etc.) in ICM 5.0 to backup to recover in case of a catastrophic failure!!Thanks for any info,Partha
We are having an IPCC environment (CM, IVR, ICM, Unity) and the customer is requiring to have an automated fax service with the following scenario:The customer calls then listens to the IVR scripts in the IVR and then he/she should have an option of ...
WIth IPCC Enterprise being phased out and IPCC express being the replacement, when will the test be released. There is still an enterprise test available, but no CRS 3.0 available at this time.We need this for our Integrator certification and are in...
We have ICD 3.0.3c with 10 agents and 2 supervisors. One of the supervisors is required just to monitor the agents' status( Ready or Not Ready) and the other supervisor who is the primary supervisor does Call Monitoring and Recording, Is there a way ...
CRS 3.12. Agent was working on the pc but had problem today. We uninstalled it but when we reinsalled it always prompt it detects this pc has the agent already. We click yes, it continues installation, but it finished very fast without copying. then ...
Configured the two connections as per CISCO installation guide but service is still down. Please advice on checks to be done and possible causes. Thanks a million!Regards,E Long
Is there any way of seeing, real-time or historically, the maximum number of CTI ports used by a IVR application? We would like to know if our service is well-dimensioned.
ICM 5.0 SR7CCM 3.3(3)Unity 4.0(3)I am having a small issue regarding ICM and Voice Mail.I have a script which takes all incoming calls for the call center and routes the calls to the appropriate agent.Now i am trying to configure in this script for c...
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