Call transfer to issue in IPIVP

[Burhan Khan]

Unable to transfer call to queue in IPIVR scenario

Following is call flow

user ----(dial number 6666 ) ----> Cucm -----> IPIVR ------> ICM ------> Agent received -----> call transfer by dialing (6666)  ......... Call failed to transfer but still on agent

Attached is snapshot, ipivr and router logs.

Following is error on ipivr

83007343: Apr 08 00:32:14.755 PKT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_TRANSFERRED,state=CALL_TRANSFERRED,destination=1003,departure type=REDIRECT,task=AppTask[id=0x6c088f5f1,time=1460057533240,state=STARTED,active=true,aborting=null,app=App[name=postrouting,type=Cisco ICM Post-Routing,id=0,desc=postrouting,enabled=true,max=20,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2016-04-06 00:04:55.0,recordId=52,desc=postrouting,name=postrouting,type=Cisco ICM Post-

[Sasikumar Divvela]

Can you get the below information

1) 6666 -- is this post route trigger in IPIVR ? 

2) Is call queuing happening for the first time , if the agent is not available (before transfer). 

3) What is the type of VRU you are using (from the logs it looks type 9 which is supported only with system pg).

4) Can you get the complete logs from both CUCM pg (pim,opc,jgw) & VRU Pg (pim) along with route logs

Regards,

Sasikumar.

[Burhan Khan]

Thanks for helping in this regard.

Issue resolved. Label was not configured. Label should be a number on which you want to transfer call.