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Enthusiast

Call Type aban/answer report


I have a customer who is using a customised version of this report that I have created. They are happy with the extra columns, however as they are reporting on a number of call types, they want to actually just see a summary by half hour of all the Call Types added together.

eg instead of 5 call types (5 rows) showing data at 8:30am on 24th Feb, you will see just 1 (row) entry for showing the data from the 5 call tpes being added together.

However the customer must be able to actually filter by Call Types..

I have tried removing Call_Type.EnterpriseName from Order by & Group by, however the fields won't create, if I then take out Call_Type.EnterpriseName from the main body it will create the fields, whilst that takes out the Enterprise name, which is what I want, unfortunately when i go to edit the report it and group/show summary by Date, I still get the 5 rows per half hour as it were.

Any ideas?

3 REPLIES 3
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Cisco Employee

Hi Sarah,

   Would request you to refer the Report Template Reference Guide For Cisco UnifiedIntelligence Center

Thanks and Regards,

Geevarghese

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Thanks fo rthe document, however it doesn't give me what I need, I have the report I have customised it to my needs column wise, now I want 1 line per half hour (as in a total of the up to 20 call types) rather than 20 lines by half hour...

Any idea of how to total all the call types together to give a summary in 8.5.

Thanks

Highlighted

Sarah,

You'll need to create a Report Definition with a different SQL query to do the summarizing. I would take the "Call_Type.EnterpriseName" and any references to "CallTypeID" out of your Select query... you can probably just take all references to the "Call_Type" table out, and just report on the "Call_Type_Half_Hour" (Or Call_Type_Interval) joined with Bucket_Intervals, Media_Routing_Domain, etc.

You can create a "Filter Field" from the Fields tab to bring the CallTypeID filter selection back in. Data Type would be DECIMAL, Data Clause of "Call_Type_Half_Hour.CallTypeID", and a Value List of "Call Types".

If you need more help with this, post your SELECT statement here and I'll be glad to provide some more specific advice.

-Jameson
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