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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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NIC Teaming on IPIVR's

Does anyone know whether network card teaming is supported on IPIVR servers? I've found the following link that suggests that it's supported on CallManagers but can't find anything similar for IPIVR's

Who disconnected the incomming call?

Hi There,I hope someone can help. I get a lot of abandoned calls on my Call Centre and would like to find out if there is a way that I can establish whether it is the caller that is dropping the call or the agent that is bouncing it.

j.leroux by Beginner
  • 2 replies
  • 0 Helpful votes

CITOS Agent Softphone Error

Hi,1) When i click on the dial button, i get an error with the usual "Send Error Report" to Microsoft. In the event viewer application log, i have "Faulting application ctiossoftphone.exe, version, faulting module gridcontrol.dll, version 1.0...

"AW Client only" on a Windows XP dekstop

Hello.Is there anyone who know if AW Client installed on Windows XP desktop is supported by Cisco? I have looked into ccu50bom & ccu60bom. It only say's Windows 2000 w. Sp3 or Sp4. One of my Cisco AS contacts told me that Windows XP is supported, but...

slavr by Enthusiast
  • 2 replies
  • 0 Helpful votes

Question about DBLookup

Hi,When using SQL gateway and DBLookup, the query on the database search only on KEY column at the specific table.can i query the table but with other information? If yes, how i do this search.Example: in Table 1 Column1 - DN (key) Column2 ...

Report dialer

Hi,I need help for the Dialer_Half_Hour Report of ICM Monitor. I need to know exactly for each field of the report which type of calls include(busy, voice, etc., and what type of calls are not classificated by the report.thanks, Roberto

Roberto82 by Beginner
  • 1 replies
  • 0 Helpful votes


I would like to know if in old versions of IVR (2.2.x) there is any limitation on queueing ports that can be created.In versions 3.1 and 3.5, as far as I know, you purchase IVR ports and this value appears in configuration (Subsystems - Cisco Media -...

Delay between calls - IPCC Express

I know that there is no wrap up timer yet to put back automatically an agent in ready state when the feature "Automatic available" is disabled.My question is: When "Automatic available" is enabled, is there a way to configure the delay between each c...

sferland by Beginner
  • 1 replies
  • 0 Helpful votes

IPCC CTI Ports and Agent DN?

I will try to explain as detailed as I can.I have the following configured.1 - CTI-RP that is in the Main Partition of Line1. Has rights to call Line1 also Helpdesk Partition10 - CTI Ports configured in the Helpdesk Partition with a device CSS that w...

Reactive Debug Issue

When trying to "reactive debug" a script, it gives this error message immediately after clicking Ok."REMOTE EXCEPTION OCCURED IN SERVER THREAD; NESTED EXCEPTION; JAVA.RMI.REMOTE EXCEPTION, REACTIVATE DEBUGGING IS ALREADY IN USE"After about an hour it...

pbarman by Contributor
  • 2 replies
  • 0 Helpful votes

Max number of calls with CTI Port

CRS 3.5.1 and CCM 4.0.2. With CCM 4.0.2, what should be the best practice as for the CTI port max number of calls and busy trigger? I would like to have either 75 simultaneous calls or 75 calls waiting. Prior to CCM 4.0, we had to create 75 cti port....

IP Phone agent login failure

Newly installed CRA server 3.1(3) integrated into CCM 3.3(3). IP Phone agent cannot login, error returned on phone is Invalid entry(s), retry. The agent login is valid in DC directory. The output from the agent login trace though appears to indica...

charshman by Beginner
  • 1 replies
  • 0 Helpful votes