Calls Getting disconnected with reason code 26

[connectpraveen1991]

Hi,

Few of my calls are getting disconnected with reason code 26. on agent screen it just flash and disconnect.as per RCD its showing Error code 0( fine) and finally its ending at Skill Group Node. talk time is 1 or 2 seconds. agents having auto answer setting as well as IP Phone set auto ans with headset.

my setup is IPIVR based UCCE setup.

Please help

Regards-

PK

[Gergely Szabo]

Hi,

from the DB schema guide:

In Unified CCE, the Unified CM indicated the call ended due to one of the following reasons:
network congestion, network not obtainable, or resource not available. Such reasons suggest
errors in media set up.

Did you look for these symptoms (like network congestion)?

G.

[Sasikumar Divvela]

Hi PK,

CD 26 normally indicates Resource Not available in CUCM side. please check the Jtapi gateway process logs for the failed calls. you should be able to see something similar to below

19:08:37:896 PG1A-jgw1 Trace: ConnFailedEv CID: 27224748 Addr: 80002985 CiscoCause: CAUSE_RESOURCESNAVAIL Cause: CAUSE_RESOURCES_NOT_AVAILABLE.

if that is the case , please check from CUCM perspective as well.

Regards,

Sasikumar.