01-21-2015 03:20 PM - edited 03-14-2019 02:21 PM
Hi,
Few of my calls are getting disconnected with reason code 26. on agent screen it just flash and disconnect.as per RCD its showing Error code 0( fine) and finally its ending at Skill Group Node. talk time is 1 or 2 seconds. agents having auto answer setting as well as IP Phone set auto ans with headset.
my setup is IPIVR based UCCE setup.
Please help
Regards-
PK
01-22-2015 02:15 AM
Hi,
from the DB schema guide:
In Unified CCE, the Unified CM indicated the call ended due to one of the following reasons:
network congestion, network not obtainable, or resource not available. Such reasons suggest
errors in media set up.
Did you look for these symptoms (like network congestion)?
G.
01-27-2015 10:19 AM
Hi PK,
CD 26 normally indicates Resource Not available in CUCM side. please check the Jtapi gateway process logs for the failed calls. you should be able to see something similar to below
19:08:37:896 PG1A-jgw1 Trace: ConnFailedEv CID: 27224748 Addr: 80002985 CiscoCause: CAUSE_RESOURCESNAVAIL Cause: CAUSE_RESOURCES_NOT_AVAILABLE.
if that is the case , please check from CUCM perspective as well.
Regards,
Sasikumar.
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