in Latest Version of UCCE Cisco has removed Process window from Task bar. Instead of that we have option to use web based Diagnostic Framework Portico. but its does not seems accurate as Earlier it was ( its takes time to open , web dependency etc ) ...

Hi,Few of my calls are getting disconnected with reason code 26. on agent screen it just flash and disconnect.as per RCD its showing Error code 0( fine) and finally its ending at Skill Group Node. talk time is 1 or 2 seconds. agents having auto answe...

Q- what all Rounting type available in Cisco UCCE Environment ? What is difference between Pre-Routing , Post - Routing and Translation To VRU Routing.???? can anybody explain me Please ?? Regards-PK

Hi,I am Having Cisco DX500 Phones.its working as Deskphone and DID. as I need to configured MS Lync on same.I have tried but its not working. can anyone help me ??? Regards-PK