04-06-2008 10:39 AM - edited 03-14-2019 02:02 AM
Hi, I've set up a Call Redirect to enable callers to leave a general message for Help Desk but the callers hear general Unity greeting. How can do I point callers of Trigger to Triggers VM?
CCX5,CCM5.1
Cheers
Rich
04-06-2008 02:32 PM
Hi Rich,
Hope all is well :) If you are making it to Unity then the problem is probably not with the script. Have a look at the references from Vishal @ Cisco in this thread;
It's likely that Unity is seeing the wrong CLID (as compared to the mailbox # for the Help Desk) or lack of a Routing Rule.
Hope this helps!
Rob
04-07-2008 01:08 AM
Hi Rob, I good thanks.
Thanks for reply. It does help. I think your right-it is a CLID problem. I've created a mailbox for 1234 which is also the same number for the ICD trigger. User can jump off the Q with Menu 1 but Unity default greeting is heard. I've looked on Unity Call Viewer and can see my call: The dialled number is 1000 and the forwarding station is 1000 (1000 is Unity).
How can I change to point call at 1234 mailbox?
Cheers
Rich
04-07-2008 04:20 AM
I got it. Needed to change the CLID on the script
Cheers for help
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