Purpose - callcenter closes at various times thru the month -- sometimes from 8 - 9:15 other times from 8 to 1. They would like to have control of their closings. I'd like for them to be able to edit an xml document with their closing times when th...
How do I get rid of the CSQ Stats screen on 7941 and 61s. The agents are logging in through the phone because they are running Vista. When an agent logs in, they get the CSQ stats screen and we would like to get rid of it. We are running IPCC 5.
One of our supervisor does the silent monitoring, they can hear the agent fine, but they cannot hear the PSTN caller fine. Anyideas on how we could troubleshoot this?
We are running IPCCX 5.0 and our supervisors are getting kicked out. They get a message that "someone is logging in under this user id, you will be logged off" and then they are logged off. They are able to log back in , however, it happens a few m...
Guys, I have a CM 5.1.3, cvp 4.01 icm 7.Forst I want to know what everyone thinks is a stable IOS on the 3825 gateways. I am runn 12.4.15t3 and I am having to reboot the gateway from time to time.I also am wondering about the inbound PRI''s all docs ...
Hello, I have had this working before and what I did was consolidated PG's. I had a PG running Call manager PIM and a PG Running the VRU PIM. I combined these into a single PG instance and my translation routing is no long working. Is this somet...
Hi,Running CVP 4.0 comprehensive and was wondering how to go about it for the Branch Office Backup in case the WAN fails. I know for IPT users SRST will work fine but what to do for the agents?ThnxCharl
I found port utilization list for UCCX. For security reasons PPCs are in other network. I would like to tunnel CAD to UCCX network. Of course first is to tunnel proper ports but another thing is to configure CAD to match tunneled ports. How to Config...
when logging into the IPCC Server 5.0 following error appears "Unified CM Client version are inconsistent. Please got unified CM resynchronize in appadmin to install the unified CM Client". I have resync the unified CM Client but same error apperas.P...
I have installed the upgrade of the cluster of the Call Manager to the version 5.1.2 from the version 5.1.1. The IPCC Agents were operating satisfactorily with the version 5.1.1 and after of the upgrade of the Cluster of the Call Managers to version ...
All, My Call Server is always in 'Partial' status. What exactly does this mean? I am thinking that it comes to 'up' status when a VXML Gateway is fully operational? Also this leads me to my next problem. I can execute IOS commands on my VXML ga...
Hi,Running CVP 4.0 in comprehensive mode. I am trying to "send to originator" feature whereby calls gets send to the originating gateway for treatment. Firstly, from the Ops Console page, Call Server Config, you can enter Dialed Number patterns to a...
Hi, I have finally managed to integrate my IPCCX 4.0.2 into active directory, however when I now try to start the agent, I get the following error message - "The License & Resource manager may be down. Please talk to your administrator". I have check...
