Campaign manager issue

[lukasz_zwada]

Hi

I'm experiencing and issue with campaign manager(?) and looking for tips on where to continue troubleshooting.

The issue:

Dialer logs and campaign manager logs show all campaigns disabled and no agents ready to take calls.

So far I searched CTI, dialer, campaign manager, PIM logs and can't find a straight up answer.

Also the issue resolves itself when I restart campaign manager process. Lately it started to happen very often (daily) so I need to fix it.

[lukasz_zwada · Accepted solution]

In case anyone else finds this:

It was performance issue on loggers. While processor spiked to 100%, campaign manager couldn't read data of off the database. If the spike lasted longer, campaign manager got stuck and needed a boot.

[bill.king1]

Thank you for sharing, always good to file away something like this.