can not open script editor in HDS

[Du Thi Thu Huyen]

Hi everybody,

When we open Script Editor, we see the notice: "cannot connect to distributor, script editor will now exit"

Can you help me to resovle it?

We use ICM 7.1

Thanks you so much!

[david.macias]

Sounds like AW/HDS services aren't all running.  You're can you confirm that all the services are started and there are no errors showing?

david

[spaulin]

You might also see this message if the services are running, but you are using Windows Remote Desktop (RDP), and are not logged in with console mode.

Try this:  mstsc aaa.bbb.ccc.ddd /admin

where aaa.bbb.ccc.ddd is the IP address or hostname of your HDS.  The /admin switch gets you in with console mode. 

Net-net, you should see the ICM process' console windows on the taskbar.  If you don't, then either the service isn't running, or you're not in /console mode.

fyi - ICM 7.1 is long-since end-of-life.  You should seriously consider upgrading to a more recent, supported release.