Can Supervisor move Agents between CSQ's

[DrVoIP]

Is there anyway for a Supervisor/team leader to move agents between the various CSQ's that they manage?     Seems the only way to do this is to give them Admin rights to UCCX Administration?  Looking for a way to allow these Supervisors, to move peopel between the queues that they manage.

[Anthony Holloway · Accepted solution]

There is a system parameter in UCCX which enables/disables Supervisors to be able to do just that.

Supervisor Access

The Administrator uses this option to allow certain privileges to  supervisors (all supervisors have the same privilege). The options are:

No access to teams—The supervisor logs into the Supervisor page, but  will not be able to see any team information (No RmCm info).
Access to all teams—The supervisor logs into the Supervisor page, and  will be able to see all the teams (RmCm information)
Access to supervisor's teams only—The supervisor logs into the  Supervisor page, and will be able to see the teams they supervise.

Default: No access to teams

Note        A supervisor who does not have administrator privileges can add,  modify, or remove skills from an agent (see Supervisor Privileges).

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

[DrVoIP]

I know there had to be away!  Thansk Anthony!

[Anthony Holloway]

You're very welcome.

In my humble opinion the default should not be "No Access to Teams" rather it should be "Access to Supervisor's Teams Only."

Not only would it stop a few support cases, but it would give the system a reputation like "it just works."

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.