Contact Center

I have a large number of applications that use a small number of scripts, so I relie heavily on application parameters. I would like to automate the documentaton of the parameters for each application, and was hoping to find those parameters stored i...

Hi,My customer has a strange requirement that if all agents are ready and none of them answers the call the call should go to the voicemail after checking all agents. Automatic Not ready state is not acceptable so the RONA setting is set to Ready if ...

Woudl the community agree that, with respect to Enteprise Data;(a) Set Enterprise Data is when we want to send the value of a local variable up to the server.(b) Get Enterprise Data is when we want to get the value of Enterprise data and send it to a...

Hi,     I am working on a UCCX script that queries a SQL Server database to get the account data and it includes the date field.  In the SQL Server the column is a  datetime field and I could not determine to which data type in UCCX , the datetime fi...

I have a case where a call was stuck in the queue for45 minutes with agents logged in. Agents logged out and logged back in but call would not come out of "stuck" state. Eventually, the call was dropped.Any thoughts as to how this could happen.

Hello,Is it possible to install two separated CAD Servers (CAD1A, CAD1B, CAD2A and CAD2B) and connect them both to the same CTI, CTIOS and CUCM Cluster/Agent PG ?If so what is the disadvantages and impacts ?ThanksAmer

i have one cisco 2960s,when i am going fo configure its showing error boot fail,pls tell how i download ios file and install---Posted by WebUser Prasanta Pattnaik from Cisco Support Community App

Hello all,why the UCCX has only the option to populate the Ascii alerting name for cti ports under the call control group?I cannot see the alerting name for the CTI ports when a call is placed to an agent. do I have to manually populate the alerting ...

                  Our Help Desk is using a very simple UCCX app.  Basically the script checks to see if any agent is 'logged in' and 'ready' and if so rings that agent immediately.  If agnets are 'logged in' but all are 'not ready', the call goes to ...

Hello,I am having a stange issue. To give some background, belos is the call flow:1. Caller calls the toll free number.2. They are asked to enter their reps 3 digit area code and depending on their area code, call will be transferred to their respect...

Ok I know this sounds elementary , but I cant find info on this.  In script editor, I have scripts that I want to keep, previous versions of active scripts., but cant figure out how to move them to other folders.When I open Script Editor ,click on ic...

I cannot figure out why my spanish agents are not getting call