Can we add schedule/timer in UCCX IVR script?

[Jawwadbaig]

Hi,

I want to add schedule in one of our existing contact center campaign. For example I have a campaign which is running 24/7 but now I want to run this campaign from 9AM to 6PM daily, After 6 PM to 9 AM want to play busy/custom prompt in campaign. Is there any possibility in UCCX script to perform this task?

[Roger Kallberg]

Yes that’s possible. There are date and time objects in the script development pallet or you could use the expression language in the in the script editor.

[Roger Kallberg]

Take a look at this post for details. http://www.it-knowledgeshare.com/2011/12/controlling-script-flow-based-on-time.html?m=1