Cannot Perform Operation Error Cod:CTI-13

[harikrishece93]

Hi Friends,

Need a suggestion ...

I have the following error in my Finesse application (11.6.1)

Cannot Perform Operation Error Code CTI - 13

This situation happen when a customer calls to an agents and customer did not hang up the call and agent transferred it to Supervisor and he was having this issue and he was not able to see Hang up button as well in the Finesse application.

Thanks for your help !!!

[cookielion]

I have this problem too. You can setting Busy Trigger = 1 

[LIGIA VIDAL PEIXOTO]

I got Cannot Perform Operation Error Cod:CTI-14 when try directy transfer

[bill.king1]

You will have to provide more information before people can offer more advice, like is this UCCX, UCCE, etc. For instance, there are bugs like this one that may be what you're running into, but you'd need to provide more details.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj94335