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CCE ICM Script Editor Play Node

Daniel.L
Level 1
Level 1

Has anyone ever used the Play node in ICM Script Editor? When using microapps I usually use the create a network vru script with params method but thought I'd play around with the Play and Menu steps, can't seem to get either to actually play, or even send the request to CVP. 
On the pim I'm seeing Unsupported SCI Feature and Dialog failure:

VRU->PG:RUN_SCRIPT_RESULT(99 bytes):DID=2265571 SendSeqNo=2 InvID=1 ResultCode=1 NewTrans=0
ToRouter_ScriptResp:SCRIPT_RESP RCID=5001 PID=5000 DID=2265571 DIDRelSeq#=2 InvokeID=1559430 ResultCode=1 CED=
VRU->PG:RUN_SCRIPT_RESULT(79 bytes):DID=2263269 SendSeqNo=66 InvID=65 ResultCode=1 NewTrans=0
ToRouter_ScriptResp:SCRIPT_RESP RCID=5001 PID=5000 DID=2263269 DIDRelSeq#=66 InvokeID=1559420 ResultCode=1 CED=
ProcessMicroappContext:MICROAPP_CONTEXT RCID=5001 PID=5000 DID=2265571 DIDRelSeq#=1 DateOfCall=153469 RtrCID=42908 Currency=dollar CustomerID=prod MediaServerSet=http://cvpserver1 Locale=en_US SystemMediaLibrary=sys ApplicationMediaLibrary=app
Unrecoverable Error: Can't forward MICROAPP_CONTEXT to VRU: Unsupported SCI Feature
Dialogue 2265571: UnrecoverableFailure Request Refused (12) from Dialogue::FromRouter_MicroappContext
ToRouter_DialogFail:DIALOG_FAIL RCID=5001 PID=5000 FailureType=2 NumOfEvents=1 RtrDate=-1 RtrCID=-1 RCKSeq#=-1 DID=2265571 DIDRelSeqNo=3 ReasonCode=4
PG->VRU:DIALOGUE_FAILURE_EVENT(16 bytes):DID=2265571 SendSeq#=2 ErrorCode=Request Refused (12)
ProcessMicroappPlay:MICROAPP_PLAY RCID=5001 PID=5000 DID=2265571 DIDRelSeq#=2 InvokeID=1559431 DateOfCall=153469 RtrCID=42908 BargeIn=Y Continued=N
Media Specifier: Protocol=HTTP: Library=A 'Hello.wav'
Media Specifier: Protocol=NULL
Media Specifier: Protocol=NULL
Media Specifier: Protocol=NULL
Media Specifier: Protocol=NULL
13:19:22:588 PG1A-pim2 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5001 PID=5000 FailureType=2 NumOfEvents=1 RtrDate=-1 RtrCID=-1 RCKSeq#=-1 DID=2265571 DIDRelSeqNo=-1 ReasonCode=1

I've been searching for any pre-req configs but can't find any thing. Is this node only available for IPIVR and not CVP or something?

1 Accepted Solution

Accepted Solutions

https://community.cisco.com/t5/contact-center/cce-icm-script-editor-play-node/td-p/4304209

"Unified CVP does not support using the MicroApp nodes that are available in the ICM Script Editor. All MicroApp implementation must be done using the Run External Script node in ICM Script Editor. Refer to ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for detailed information about the Run External Script node. Refer to Writing Unified ICME Applications for Unified CVP for detailed information about setting Unified CVP-specific parameters in this node for each Unified CVP micro-application."



In summary, that's some old stuff that Cisco refuses to clean up. My theory is they lost the source code to script editor and nobody has yet to try and prove me wrong

View solution in original post

1 Reply 1

https://community.cisco.com/t5/contact-center/cce-icm-script-editor-play-node/td-p/4304209

"Unified CVP does not support using the MicroApp nodes that are available in the ICM Script Editor. All MicroApp implementation must be done using the Run External Script node in ICM Script Editor. Refer to ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for detailed information about the Run External Script node. Refer to Writing Unified ICME Applications for Unified CVP for detailed information about setting Unified CVP-specific parameters in this node for each Unified CVP micro-application."



In summary, that's some old stuff that Cisco refuses to clean up. My theory is they lost the source code to script editor and nobody has yet to try and prove me wrong