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Resolved! UCCX 11.6 Editor: Change from obtaining data in sql DB to obtain data from a web based system

Currently in Script steps we pull data (via a jdbc connection to a datasource) from a ticket system using  the DB Read / DB Get steps  , make them variables , then present them in the Finesse Desktop Call Variable Layout. Currently gather several pie...

lleweyiss by • Level 4
  • 1997 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Silent Monitoring configuration

We have a UCCX 11.6(2) environment with CM 11.5, and we're trying to enable silent monitoring for our contact centers.  We've tried to reference this document:Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1) - Sil...

schwabcm by • Level 1
  • 4070 Views
  • 7 replies
  • 0 Helpful votes

Resolved! LRO Offloading no longer required?

I noticed something interesting in the latest Finesse 12.5 ova Readme. Under the notes section, it now says that Disabling LRO is no longer required for ESXi.   5.0 Notes:This OVA file uses VMXNET3 type for network adapter. Disabling Large Receive Of...

Migrating HCS CC 10.6 to HCS CC 11.6

Hi All We are trying to upgrade one of our customers  currently on HCS CC 10.6 agent 1000 to HCS CC 11.6. We found out the hard way , 1000 agent model is not offered anymore.based on the documentation , we really need to stage a new boxes and convert...

Ashmoobed by • Level 1
  • 675 Views
  • 0 replies
  • 0 Helpful votes

All Agents Forced To Not Ready

Hi EveryoneI just had a call from several different call center managers stating that all the agents in the call center would try and login and go into the ready state and when they did they would be forced to not ready. They told me that this happen...

Resolved! Extract specific Data from UCCE

I have a project that uses UCCE and the service is hosted by a 3rd party vendor which is a shared platform which is also used by other customers. We have requested access to pull our historical data from CUIC to an external SQL server to upload into ...

henrick16 by • Level 1
  • 1803 Views
  • 6 replies
  • 0 Helpful votes

UCCX and Webex Teams/Jabber

Wanted to start a discussion and get some guidance on using webex teams softphone for our contact center agents and see if anyone is doing this successfully.  Our current remote agents use CIPC and we are looking for a replacement and it would normal...

uccx

our uccx script is triggered via REST API and gets some info then it automatically generates a call to the first person on their cellphone and redirects this call to second person's cellphone.after both parties are connected the script is ended. at t...

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