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CCE Reskilling Tool Not loading because of Apache Tomcat Crash

AnoopKrishnan123
Beginner
Beginner

Just noticed the Apache Tomcat 9.0 has automatically stopped, found this error message in Event Viewer

 

The Apache Tomcat 9.0 Tomcat9 service terminated unexpectedly. It has done this 1 time(s).

 

After starting the Tomcat Service, the CCE Reskilling Tool worked again. Any reason 

1 Accepted Solution

Accepted Solutions

ritdesai
Cisco Employee
Cisco Employee

Hi @AnoopKrishnan123 

 

++ Look into tomcat stder, catalina, daemon logs that resides in C:\<icm install directory>\icm\tomcat\logs\

++ Windows event Viewer logs would be helpful.

 

thanks and regards,

Ritesh Desai

Rate helpful post and mark it as answered if it is.

thanks and regards,
Ritesh Desai
Please mark useful if it helps you. Mark answered if it is answered.

View solution in original post

2 Replies 2

ritdesai
Cisco Employee
Cisco Employee

Hi @AnoopKrishnan123 

 

++ Look into tomcat stder, catalina, daemon logs that resides in C:\<icm install directory>\icm\tomcat\logs\

++ Windows event Viewer logs would be helpful.

 

thanks and regards,

Ritesh Desai

Rate helpful post and mark it as answered if it is.

thanks and regards,
Ritesh Desai
Please mark useful if it helps you. Mark answered if it is answered.

AnoopKrishnan123
Beginner
Beginner

Thanks Ritesh, 

 

The issue was for just one time, which pointed it to a Network blip. 

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