Hi Guys,Currently, I'm having trouble replicating historical datastores since some data related to time in CUIC isn't being replica between uccx-pub and uccx-sub (eg ring time, talk time in Detailed Call CSQ Agent Report) I'm torn between restarting ...
services running as below: what to do in this case? UCCx is not in cluster only one server available. what to do in this case? I have custom report and dashboard created during this time? will I loss them if i restart the server and database servic...
I am trying to setup Finesse one button login from an MRA phone. Right now I am getting 404 host not found on the phone screen and logs on phone show this: 6389 NOT Nov 19 15:14:48.352944 (14716-15382) edge_gateway-convertServerAndPort: NO-OP - Serv...
Dear team ,I am planning to upgrade CCX version 11.6 to 12.5.1 and have some doubts to clarify1- do I need to install cop file ?2- service interruption will raise only during the switch version. correct ? what is the expected time for service interru...
I want to integrate a custom text chat channel with the Webex contact center. I couldn't find any API like web socket chat API. Can anyone assist me on this please
I can't find any reference on this in the documentation. Can you configure the short call timer in PCCE like you can in UCCE? And if so, how? Thank you! david
Hello all. I have a customer Who's getting CUIC reports failing on ALL AGENT CUIC reports where they may be hitting the row limit of is it still 8000?So what they've done is tried to split the reports in to two, this worked for a while and stoppe...
Hi Team, We are implementing CCB internally in lab using cisco provided Call studio applications and ICM script. ICM 10.5.1 CVP 10.5.1 VXML gateway cisco 2911 I can able to successfully schedule the callback and getting GoodBye Call back scheduled me...
All, I am in need for a CUIC report that provides me the details of a trigger for a Telephony application (Calling number, date and time of call, called number, etc). Is there such report? The following report is only a summary and does not provide t...
Hello! I'm trying to build a webpage that once it has been access, the page send a request to the UCCX API using Javascript to update the skills of an agent. When I run the command on Postman, it works pretty well, the skills are updated. When i try ...
i've been testing UCCX 11.6 SSO with Azure as IDP, there is no real document available which gives the steps to perform on Azure side, i found a document for CuCM, which worked with CuCM at the first attempt, i thought to replicate it for UCCX , taki...
Hi! Let's say, a caller presses 1 for the call to go a particular DN in CUCM using the call consult transfer step. If the call is not answered, then the call will go back to UCCX and hunt for an available Finesse agent using the CSQ feature. This ...
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
HiI'm trying to create a report to get the calls per hour for certain application... My query is running fine, but if I put it into an Anonymous Block, CUIC interprets "::DATETIME" as a parameter: select startdatetime::DATETIME HOUR TO HOUR AS CallH...
Good evening everyone,I have a problem on the wallboard, I noticed that the ODBC communication with the Informix database (uccx) is not working.I reset the password of "uccxwallboard" but it doesn't connect.I have attached an image with the error
