I use a simple script that plays a disclaimer then drops calls in a CSQ. I use the "CurrentWaitDuration" reporting object to limit how much time a caller stays in the queue and if limit is reached I sent the call to voicemail. It generally works ex...
Forum Posts
Hello, I'm wondering if the bug on Log4j can affect parts of the CCX ecosystem. From this list, I can spot only Finesse. I'm wondering if the Informix bundled with the CCX can be affected too (or also the IBM INFORMIX ODBC DRIVER)
Customer has a UCCE v12.5 12K deployment done by a vendor. We utilize CA certs for our customer's environment. Loaded certs the same way for Finesse and CUIC (ie. generate CSR, issue CA cert against CSR, upload,etc.). When accessing Finesse URL via h...
Dear All, As the subject say, I have UCCX deployed in my company when the users calls numbers that has IVR the digits is not working. Example: User dialed a number and the IVR answers for support click 1 >> user click one nothing happens. I d...
Hi All, We have hosted our IVR Application in our On premise environment. Cvp, VVB and TTS are residing in the same network. we are getting the latency on packet tranferring from TTS to VVB around 1s. For example: TTS started sending the data at 0...
We have a UCCE 12K solution with 12 total CVP/VXML servers. Trying to find out if there's an easy way to trace a call in the TCD/RCD tables or somewhere else to find out which VXML server the call went to for launching vxml apps. Currently, we have a...
Resolved! UCCX - Select Resource - Queued
As outlined below in the Select Resource part, If the agents are busy the call should go to the Queue, then the caller will hear the first prompt, it will play a message informing him that the agents are busy then go to the second prompt which plays ...
Hi All,We are trying to send a REST API POST request containing JSON in the body of the request. We have formatted the JSON into a string`in the Body of the Make REST step as per below. The issue is we cannot remove the "\" that escapes the quotes in...
Is there a registry for Cisco SNMP Agent that allows us to hardcode the primary NIC IP Address? I see some registry files under HKEY_LOCAL_MACHINE--SOFTWARE--Wow6432Node--Cisco Systems, Inc.--CVP--SNMP. Wondering if I could put in an entry in here to...
Hello All, Hope everyone are doing good. We are integrating the Cisco Finesse with our CRM using the XMPP Protocol and Rest APIs. In order to fetch the notifications regarding the queues added or removed to the agents we are subscribing the Notificat...
Resolved! Device Not Accessible // Please Help
Hi Phone Pros, I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstat...
Resolved! PSTN numbers assignments
Good Day,Actually in my setup we have 100 numbers from my PSTN (Telecom Operator)and before while dialing these numbers , all calls are forwarded to our UCCX and then transfering to Agents.now we would like to assign 3 numbers out of 100 to Call cen...
Hello guys, Is there any variable that passes ccm call id to uccx to any variable. Is there any correlation between for same call ? How to track same call on ccm and uccx ? Regards,Baris.
We upgraded UCCX from 12.0 to 12.5.1 es02 a couple weeks ago. There appears to be an issue where a call answered from one CSQ is transferred to another CSQ where it is answered. The Work Timer from the first CSQ (45 seconds) is following the call int...
Hello,I am having an issue where at times, a finesse agent will experience dropped calls and getting kicked out of finesse or forced to not ready. It does not happen with every agent simultaneously. I pulled some logs and found below with the agen...
