CCX 11.0 - CUIC - Agent Report showing Average Calls per Hour?

[edguidry]

Hello,

We have only the CCX 11.0 stock reports available to us using CUIC.

We are looking for a report that will show the Average Calls per Hour.

The CSQ Agent Summary report calculates the Calls Handled and Ave Talk Time for the entire interval entered.

Does such a report exist? 

If not, we could run multiple reports, combine and message them but this would be a lot of work.  What is the best solution (Cisco or 3rd party) for a small call center of 20 agents

Thanks,

Eddie

[Deepak Rawat]

Did you check the Traffic Analysis Report which is a stock report and shows Average Calls (per hour)

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/user/guide/UCCX_BK_UD562201_00_uccx-report-description-guide-11/UCCX_BK_UD562201_00_uccx-report-description-guide-11_chapter_010.html#UCCX_RF_T50B362B_00

Regards

Deepak

[edguidry]

Thanks but unfortunately this gives Avg Calls per hour overall.   You cannot break it down per call center queue.   We are looking Avg calls per hour per agent or Ave Calls Per hour per queue.