Hi, question on populating into enterprise data in Finesse (CCX) with a middle ware server that works via an xml page. The call flow looks like this..
1. We grab ANI off a inbound call to UCCX and write it to a variable
2. We make a HTTPS request to the middleware server with the ANI either in POST or in the URL string(not sure which one)
3. The page will return the results in XML
4. We parse the XML for the players club number
5. We either write that info to a variable or prompt them for a number if we don’t return one
The HTTPS page may or may not have a trusted cert, we will also have to authenticate against the page. I believe this can be done with the “ Make Rest Call Step” along with the “Create XML doc” and “Get XML doc data” steps. My concerns are around the cert issues and types of authentication we can support. Thoughts?
Regards
Bill
