version: CCX 12.0 ES 12
Issue: Email & Chat was greyed out in IE and not even visible in Firefox (and neither was the logout button)
I found clearing the cache from Firefox fixed this issue.
Browser: Chrome - All OK.
![Annotation 2019-09-14 191038.png Annotation 2019-09-14 191038.png](https://community.cisco.com/t5/image/serverpage/image-id/44956i90722AADA11497A6/image-size/large?v=v2&px=999)
Browser: Cisco Finesse - Not Ready for Chat and Email - Grayed out and no logout button
![Firefox.png Firefox.png](https://community.cisco.com/t5/image/serverpage/image-id/44957i703FC374BC8A8BBA/image-size/large?v=v2&px=999)
Browser: IE
![IE11.png IE11.png](https://community.cisco.com/t5/image/serverpage/image-id/44958i94BB696CEFF1C1E1/image-size/large?v=v2&px=999)
HTH
Gerry