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CCX 12 - Finesse - Email & Chat Greyed out

version: CCX 12.0 ES 12

Issue: Email & Chat was greyed out in IE and not even visible in Firefox (and neither was the logout button)

 

I found clearing the cache from Firefox fixed this issue.

 

Browser: Chrome - All OK.

Annotation 2019-09-14 191038.png

 

Browser: Cisco Finesse - Not Ready for Chat and Email - Grayed out and no logout button

Firefox.png

 

Browser: IE

IE11.png

 

HTH

Gerry

 

 

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