12-13-2011 11:14 AM - edited 03-14-2019 09:02 AM
Hi,
I have program an outbound IVR based campaign on a CCX 8.5. The script, application, trigger, call control group (outbound) and SIP gateway are configured.
If I dial the trigger from a ip phone, the message is reproduced. So I can be sure the appliccation is working.
When I enable the campaign, I recieve the call (in all phone numbers of the contact list). But the message is not reproduced, only a part of the CUCM annunciator ("Your call cannot be...."). After 34 seconds the call is dropped.
Can anyone please help me?
Regards,
Edgar.:
12-13-2011 01:28 PM
Send me your configuration in screen shots and the SIP gateway config.
12-13-2011 01:29 PM
Send me the screen shots of your configuration and the SIP GW config
12-14-2011 10:52 AM
12-14-2011 10:57 AM
Is it one way audio or no way audio
Thanks,
David Constantino | Sr. Architect, Unified Collaboration | Insight | www.insight.com
t. 480.333.3450 c. 704.996.0390 david.constantino@insight.com
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12-14-2011 12:58 PM
It's no way audio.
03-12-2013 05:56 PM
Hi.
I have the same problem..
Somebody found the solution?
Thanks for the help...
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