Identify which line was called to agents

[John Huthmaker]

I have created a new queue for my users.  The pool of agents is shared with another queue using skills.  How can I identify to my agents which number was dialed when it reaches them through the agent desktop?           

[david.macias]

You will need to pass a variable to the agent desktop which will then tell them where the call is coming from.  For example, variable named Queue = 'Gold Line' or Queue = 'Sales'.

david

[John Huthmaker]

I'm very new to UCCX scripting.  Do you know where in the call flow I would add that, and what type of UCCX object you would use?

If you could point me to a sample script that does something similar, I could probably figure out what to add.