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CCX 8.5 script default

juan_cye_ccna
Level 1
Level 1

Hi,

can someone tell me what advantages are when i use script default?

could script default impact main script ? for example it delivers two call to CAD

Thanks.

2 Replies 2

Michael Turnbow
Cisco Employee
Cisco Employee

Hi Juan,

I am assuming you mean the default script that is used for the Application settings correct?  That script is what is played if the main script fails for some reason.  So if your caller calls into a script and for some reason that script fails, they will fall to the 'default' script which says something like "we're sorry, we are unable to complete your call".. or something of that nature.

If you wanted your callers to hear something custom like "Thank you for calling ABC bank, we are currently experiencing technical difficulties and will direct you to voicemail..." you could use some other script in place of the 'default' script.

This is all the 'default' script does.  It will not deliver a call to CAD.  It's used as an error play back script.

Hope this helps.

Mike

Michael, thanks for your help. I have understood your explanantion.