Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
My iOS device (iPhone on company paid plan) recently has asked to login every time I open the webex app. Not sure what changed but if this is the future then please at least enable facial recognition so I his tedious task can be avoided. It’s accepte...
Currently unable to share files or screenshots with individuals or team rooms where we always have been able to before. The message that comes up says:
Unable to share file.
Your organization's security policy prohibits file sharing.
This is happe...
This training video was given to TAC about a year ago and the original author Forrest Conner is no longer in Cisco. This is good material to help setup CAD email in CCX 7.0. Please note, there is no contact information for the original author even t...
Hi Shameer,Nothing in CAD should be blocking attachments. There is probably some setting in Exchange for this mailbox that is not accepting the emails with attachments and it's causing them to be not routeable. If you are sure that the Exchange set...
Your options are going to be limited to creative scripting I think unless you want to have separate phones for the agents. If they had separate phones you could use one for the ICD and the other for the voicemail's.
Hi, The email is actually a step in the script that you would need to configure. I tried to find a sample script but wasn't able to unfortunately. I believe the email step will work with Enhanced. Thanks
