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Michael Turnbow
‎07-29-2020
Cisco Employee
TAC Enginner
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5 Accepted Solution
30 Helpful Vote
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Member since ‎10-17-2007
67
Posts
75
Helpful
7
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Re: UCCX 7.0 CAD Email Configuration

Created by in Collaboration, Voice and Video Videos
01-31-2013
01-31-2013
It would then be necessary to look at the EEM logs to see what is happening. I suggest opening a TAC...

Re: UCCX 7.0 CAD Email Configuration

Created by in Collaboration, Voice and Video Videos
01-31-2013
01-31-2013
Hi Shameer,Nothing in CAD should be blocking attachments. There is probably some setting in Exchange...

shared line on ccx

Created by in Contact Center
12-14-2011
12-14-2011
Your options are going to be limited to creative scripting I think unless you want to have separate ...

How to check data compatibility in CRS?

Created by in Contact Center
12-14-2011
12-14-2011
Perhaps you can attach a screenshot of what you are talking about. I am not sure I understand what y...

shared line on ccx

Created by in Contact Center
12-13-2011
12-13-2011
Hi, The email is actually a step in the script that you would need to configure. I tried to find a s...

Crystal Reports and UCCX

Created by in Contact Center
12-13-2011
12-13-2011
Be sure to follow the Before You Begin section of this document which is on page 172http://www.cisco...

How to check data compatibility in CRS?

Created by in Contact Center
12-13-2011
12-13-2011
Hi,Not sure I understand the question. First what version are you talking about? Second, if this is ...

Crystal Reports and UCCX

Created by in Contact Center
12-13-2011
12-13-2011
Unfortunately yes, only version 11 is compatible. It's likely v14 would not accomplish what you are ...

shared line on ccx

Created by in Contact Center
12-13-2011
12-13-2011
Hi,What some customers do is send the caller to a subscript that will compile an email to send to wh...

Calculating abandoned calls in CUCCX 8

Created by in Contact Center
12-13-2011
12-13-2011
Most commonly there is a misunderstanding of what is really being reported for the different reports...

CCX 8.5 script default

Created by in Contact Center
10-25-2011
10-25-2011
Hi Juan,I am assuming you mean the default script that is used for the Application settings correct?...

Historical Reports question // UCCX 7.0

Created by in Contact Center
10-25-2011
10-25-2011
Hi DS,The HR records are setup on a purge schedule which is defined in Appadmin under Tools and Hist...

UCCX 8.5 / CUPS 8.5 - search in "Contact List" do not works

Created by in Contact Center
10-25-2011
10-25-2011
Hi Andreas,It appears you are hitting this defect: CSCtg94342 This should be resolved in 8.5 though....

IPCC 3.5 to UCCX 8.5 in VM upgrade

Created by in Contact Center
10-25-2011
10-25-2011
HiNot sure I understand what you are actually going to do but you do have to follow the upgrade path...

UCCX 8.5 - Reporting on transfered out calls

Created by in Contact Center
10-19-2011
10-19-2011
Hi Matt,I think you can do this using Session Info Step in the script and then using the Call Custom...
Public Statistics
Date Registered ‎10-17-2007 10:48 AM
Date Last Visited ‎07-29-2020 12:12 AM
Total Messages Posted 67
Total Helpful Votes Received 75