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Michael Turnbow
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About Michael Turnbow
02-17-2021
Michael Turnbow
Cisco Employee
TAC Enginner
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Member since
10-17-2007
68
Posts
75
Helpful
7
Solutions
Latest Contributions by Michael Turnbow
Latest Contributions by Michael Turnbow
Discussions Michael Turnbow has Participated In
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Unable to share files in Webex (Teams)
Created by
Michael Turnbow
in
Webex Meetings and Webex (formerly Webex Teams)
01-21-2021
01-21-2021
Currently unable to share files or screenshots with individuals or team rooms where we always have b...
Re: UCCX 7.0 CAD Email Configuration
Created by
Michael Turnbow
in
Collaboration, Voice and Video Videos
01-31-2013
01-31-2013
It would then be necessary to look at the EEM logs to see what is happening. I suggest opening a TAC...
Re: UCCX 7.0 CAD Email Configuration
Created by
Michael Turnbow
in
Collaboration, Voice and Video Videos
01-31-2013
01-31-2013
Hi Shameer,Nothing in CAD should be blocking attachments. There is probably some setting in Exchange...
shared line on ccx
Created by
Michael Turnbow
in
Contact Center
12-14-2011
12-14-2011
Your options are going to be limited to creative scripting I think unless you want to have separate ...
How to check data compatibility in CRS?
Created by
Michael Turnbow
in
Contact Center
12-14-2011
12-14-2011
Perhaps you can attach a screenshot of what you are talking about. I am not sure I understand what y...
shared line on ccx
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Hi, The email is actually a step in the script that you would need to configure. I tried to find a s...
Crystal Reports and UCCX
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Be sure to follow the Before You Begin section of this document which is on page 172http://www.cisco...
How to check data compatibility in CRS?
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Hi,Not sure I understand the question. First what version are you talking about? Second, if this is ...
Crystal Reports and UCCX
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Unfortunately yes, only version 11 is compatible. It's likely v14 would not accomplish what you are ...
shared line on ccx
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Hi,What some customers do is send the caller to a subscript that will compile an email to send to wh...
Calculating abandoned calls in CUCCX 8
Created by
Michael Turnbow
in
Contact Center
12-13-2011
12-13-2011
Most commonly there is a misunderstanding of what is really being reported for the different reports...
CCX 8.5 script default
Created by
Michael Turnbow
in
Contact Center
10-25-2011
10-25-2011
Hi Juan,I am assuming you mean the default script that is used for the Application settings correct?...
Historical Reports question // UCCX 7.0
Created by
Michael Turnbow
in
Contact Center
10-25-2011
10-25-2011
Hi DS,The HR records are setup on a purge schedule which is defined in Appadmin under Tools and Hist...
UCCX 8.5 / CUPS 8.5 - search in "Contact List" do not works
Created by
Michael Turnbow
in
Contact Center
10-25-2011
10-25-2011
Hi Andreas,It appears you are hitting this defect: CSCtg94342 This should be resolved in 8.5 though....
IPCC 3.5 to UCCX 8.5 in VM upgrade
Created by
Michael Turnbow
in
Contact Center
10-25-2011
10-25-2011
HiNot sure I understand what you are actually going to do but you do have to follow the upgrade path...
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Public Statistics
Date Registered
10-17-2007
10:48 AM
Date Last Visited
02-17-2021
12:04 AM
Total Messages Posted
68
Total Helpful Votes Received
75
Helpful Votes From
User
Helpful Count
Walter Solano
10
paulegan1
5
Gaston Robles Balbata
5
Pablo Leiva
5
Mohamed Shameer Fareed
5
See all >