05-11-2008 11:30 AM - edited 03-14-2019 02:12 AM
Hi
I am making a CCX install and i will like to have 2 service Q's. Q1 and Q2 8different agents). The Q1 has the trigger on it. If no Agents is taking the call after 90 sec i will like this call to be forwarded to Q2 on the Q2 Trigger or som other way.
I am testing this on the sample ICD script but i can figure out how to do this in the editor. pls. help
??
Attached is the sample icd script .
Best regards
Soren Knudsen
Solved! Go to Solution.
05-20-2008 07:25 AM
Hi,
I would advise you to do the following:
-in the select ressource step: on the queued branch use the step:
get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)
Once you have that data, just compare it to 90 and if it is greater, then use step:
redirect call to the other trigger.
Best regards,
Chawki
05-20-2008 07:25 AM
Hi,
I would advise you to do the following:
-in the select ressource step: on the queued branch use the step:
get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)
Once you have that data, just compare it to 90 and if it is greater, then use step:
redirect call to the other trigger.
Best regards,
Chawki
05-20-2008 09:16 AM
Hi
Thanx for this, I have got it to work but on a different way with a if loop and a subscript / de Q.
But the wait you have got an idee thanx .
/soren
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