12-07-2018 07:20 AM - edited 03-14-2019 06:39 PM
We are trying to gather the historical calls answered directly from the CCX database.
What are the database tables I need to gather to do that? I have the database schema document but I'm not sure what tables to grab to gather the information. I am only finding the information on the rtcsqssummary table but that is real-time and I need historical.
Thanks in advance for your help
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12-07-2018 07:46 AM
12-11-2018 06:56 AM
12-07-2018 07:46 AM
12-10-2018 10:45 AM
I am using an ODBC connection in Excel to try and create historical reports for my call center. Do you have any suggestions on how to streamline the queries. It takes half an hour just to pull in 6,000 rows. Is ODBC the right connection to use for reporting in excel?
12-11-2018 06:56 AM
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