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CCX - Holidays not working

moddo@codac.org
Beginner
Beginner

Main script calls on 'baselineholiday.aef'
Baseline holiday does not work. When selecting only baseline holiday gives technical issues message.
Need main script to lookup holiday via baselineholiday and determine if queue is open or closed.

1 Reply 1

Alex Stevenson
Cisco Employee
Cisco Employee

 

Hello moddo@codac.org,

 

From looking at this really old solved discussion: Holiday / Emergency Announcements - CCX Enhanced 7.0(1), I see there is a downloadable zip file --> Cisco Unified Contact Center Express Script Repository , where you may be able to find the main script. The page where that is hosted at is Cisco Unified Contact Center Express -> Design Guides (the link is at the very bottom).

 


Hope this helps!

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