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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

hello dear community Webex,i can only transfer one call so what i mean is1. call come in2 pick up3 transfer the callthen it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a s...

Jesse999 by Level 1
  • 1020 Views
  • 3 replies
  • 0 Helpful votes

Hi,We have a need to parse all the sip headers in a Vxml application, is there a way to do achieve this? i have found articles to parse custom sip headers but couldn't find any reference where there is an vxml app to parse all the sip headers.here is...

azizshaik by Level 1
  • 6210 Views
  • 14 replies
  • 0 Helpful votes

Hi,I am developing agent monitoring software with SIPREC, I have some questions about the SDP message. I receive the first INVITE message with Content-Type: multipart/mixed;boundary=uniqueBoundary then I respond with Content-Type: application/sdp and...

In our UCCE 12.5 deployment, when we are trying to sign out from finnese 12.5, getting this error "Your attempt to sign out failed. the system may continue route calls to your device. Please contact the administrator". I have rebooted the finnese ser...

finnese 12.5 error.PNG
amohod by Level 1
  • 2921 Views
  • 7 replies
  • 0 Helpful votes

Good Evening, I am new to Finesse, and I have a question about screen pop gadgets and their functionality. In particular when it comes to the "Callvariable" in the ScreenPop.js file as below: html += '<iframe src="https://www.dogpile.com/info.dogpl/s...

u013828 by Level 1
  • 1274 Views
  • 2 replies
  • 5 Helpful votes

Would the Expected Wait Time calculation in the Get Reporting Statistic be affected by stuck calls in queue?   If I call the step, “Get Reporting Statistic” step for the “Expected Wait Time” AND there is a stuck contact will the wait time of stuck co...

employee417 by Cisco Employee
  • 1975 Views
  • 1 replies
  • 10 Helpful votes

Hi,After a fair bit of effort, I have successfully migrated a (UCCE) CUIC 9.1 to CUIC 11.This upgrade also included a change to CUIC Server of its server IP address, hostname and domain.It also included a change of the Supervisors Users Domain (Chang...

We've got a use case where supervisors are using the LOGOUT reason code for simple workforce tracking (Break/Sick/Vacation/etc) and need to be able to correct the code if it's not chosen correctly by the agent.  It looks like LOGOUT->LOGOUT is an inv...

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