My customer has a 3rd party developer for some finesse gadgets.They have a custom conference button in the gadget (seperate to the standard finesse conference).This conference button is pre-set to a specific number. The button was working OK with Fin...
hello dear community Webex,i can only transfer one call so what i mean is1. call come in2 pick up3 transfer the callthen it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a s...
Hi,We have a need to parse all the sip headers in a Vxml application, is there a way to do achieve this? i have found articles to parse custom sip headers but couldn't find any reference where there is an vxml app to parse all the sip headers.here is...
Hello, We want to do the following:- When an call arrives open an HTTP url; Content type: application/JSONurl: https://example/user/callidbody:{"phoneNumber": "${fromAddress}"} the API will send an response.Can we display the response in Finesse with...
Hi,I am developing agent monitoring software with SIPREC, I have some questions about the SDP message. I receive the first INVITE message with Content-Type: multipart/mixed;boundary=uniqueBoundary then I respond with Content-Type: application/sdp and...
In our UCCE 12.5 deployment, when we are trying to sign out from finnese 12.5, getting this error "Your attempt to sign out failed. the system may continue route calls to your device. Please contact the administrator". I have rebooted the finnese ser...
Hi all, Are there any additions to Cisco Finesse that allow users to manually enter information about the call taken (e.g. customer name, information about the type of call etc. )? New user, hoping to get a more streamlined service as well as recor...
We have an IVR that has working and non-working hours, in non-working hours, the incoming call must be redirected to a mobile phone, this mobile number must be changed every day. the administrator can change it by accessing the UCCX web and changing ...
Good Evening, I am new to Finesse, and I have a question about screen pop gadgets and their functionality. In particular when it comes to the "Callvariable" in the ScreenPop.js file as below: html += '<iframe src="https://www.dogpile.com/info.dogpl/s...
Hello DevNet Experts,We are running Finesse 11.6 version and I have CRM Siebel/C360 integrated inside Finesse as an iFRAME. SO, when agent logs into Finesse, we also make the agent login into Siebel C360 which gets launched inside Finesse as an iFRAM...
Would the Expected Wait Time calculation in the Get Reporting Statistic be affected by stuck calls in queue? If I call the step, “Get Reporting Statistic” step for the “Expected Wait Time” AND there is a stuck contact will the wait time of stuck co...
Hi,After a fair bit of effort, I have successfully migrated a (UCCE) CUIC 9.1 to CUIC 11.This upgrade also included a change to CUIC Server of its server IP address, hostname and domain.It also included a change of the Supervisors Users Domain (Chang...
Hi, is there a way to get a ring/tone/sound when a new call is presented in Cisco Finesse? Looking at the pic I attach, when one of the entry of the column "Calls Waiting" changes from 0 to 1 (or 1 to 2 etc..) we need to hear a sound/alert (like a br...
We've got a use case where supervisors are using the LOGOUT reason code for simple workforce tracking (Break/Sick/Vacation/etc) and need to be able to correct the code if it's not chosen correctly by the agent. It looks like LOGOUT->LOGOUT is an inv...
Any idea on how to pass AgentID to 3rd party system in PostCallSurvey. After multiple testing and TAC cases we learned Cisco is still working on enhancements to pass any updated call variables in PCS. Initial plan was to use callvariables update Agen...
