Contact Center

Hi,I am trying to implement HA for my CTI client, I am able to re-login/auto-login when the Master node goes down and it switches to the secondary node. However, the issue is that if the call is in active/talking state, then the events I receive have...

 Good day, Is there a way to tell whether an agent was logged into Side A vs. Side B in UCCE 11.x?  Does the PIM represent the side?  I'd like to see how much time we had active time on side B;  Any historical reports  / SQL queries  (not debug logs ...

Hey everyone, We are integrating Nuance with our current UCCE 11.6 system.  While I am seeing how to integrate the Nuance solution with VVB, I am coming up short on CVP application examples that use Nuance.  We are using both ASR and TTS functionalit...

Hi I am trying to develop a finesse gadget that requires a custom popover service in order to receive calls.Currently in the action data object used in showPopover method, the "dismissible" key is set to false which results in the showPopover() handl...

Good day,Couple of questions on ECE chat smiley’s in the customer login page/window.Appreciate responses, as we are in the process of upgrading UCCE & ECE to 12.6.ECE 11.6Does the emoji’s supported in Aqua template  - I know it’s available in Kiwi an...

If you go to the Devnet code exchange site and search for Contact Center, it finds a few.    Here is an example. https://developer.cisco.com/codeexchange/github/repo/wags69a/CCE-SQL-Command   The tag "contact center" is not showing up in the panel, i...

Is it possible to create a browser pop Finesse workflow that only works with external numbers, not a call from someone within the company?

i, I have a script for out-of-hours work schedule, so the call is forward to the specific Field Engineer depending on the day.I'm using xml files in the document option in the UCCX.But, because, there are a lot of changes between the FEs, I have to c...

 I'm creating a custom gadget to open a browser tab like a screen pop, but I don't want it to open for internal numbers (4 digits) which you can't do with a workflow screenpop.  The problem is callVariable1 is not populated in the call variables retu...