CCX Prompt in Script Editor

[Nguyen KeThuc]

Hi all,

Anybody knows what are the difference between SP[audio path directory] and P[audio path directory] in Script Editor (ver 8.5)? Could you explain for me about the audio path directory ( where is root directory if I create one sub folder in en_US folder).

Thanks,

Thuc

[Chris Deren]

SP[] plays system prompt from under the system folder and the P[] uses the prompts under user directory.

HTH,

Chris

[Chakshu Piplani]

I'm not sure if you have servers root but here is the directory :

/common/cisco/uccx/Prompts/system/G711_ULAW/en_US

In case of G729

/common/cisco/uccx/Prompts/system/G729/en_US

[Nguyen KeThuc]

Thank you,

@Chris: You mean that User directories are en_US, en_GB, some sub-folder I created...so on, right?

Thuc

[Chris Deren]

It would be root directory for system prompts or user prompts, if you created any sub directories you would need to reference the sub-directory in the path. There is root directory for each language and the root will depend on which language you are using in your script via the language setting.

HTH,

Chris

[Nguyen KeThuc]

Hi Chris,

Thanks for quick reply. Could you show me an example for cleared matter.

Thuc