CCX recording

[Mohamed Abdullah]

Hello, 

I want to know Is it  possible that CCX (12.5) record the calls of the Agents by itself and save recorded file in same server?

I meant, without MediaSense or something like that.

[CommSouth]

Hi Mohammed,

We (CommSouth) are a solution provider for Call Recording with Cisco and many other Telephonies.

There are many options for Call Recording. You can do via Cisco BiB or Cisco BiB with Secure RTP (sRTP) 

You can check here for more solution:

https://www.commsouth.com/UCC-Applications.php

https://www.commsouth.com/downloads/VoiceRecording_Brochure_EN.pdf

Please rate if useful.

[Konstantin Vaksin · Accepted solution]

CCX is not capable to record call, as it is not terminating RTP, when call is connected to agent.

You will need recording solution to record conversation

Regards,
Kostia

[Ritesh Desai]

@Mohamed Abdullah 

As @Konstantin Vaksin correctly said, you cannot use UCCX to record the call and store on the UCCX server. UCCX database is Informix so there is no scope of recording and storage on same server. You will require the Recording Solution to record the calls and store the recordings in seperate storage server.

Wish we answered your question...

Please rate help full post and mark it as answered.

[Mohamed Abdullah]

dear Kostantin,

can you explain to me how can do it or any document can help me 

[Ritesh Desai]

@Mohamed Abdullah 

Cisco's solution + partners like Verint, NICE, Calabrio provides solution. there are other SI's as well who has their own solution like csinfocomm, etc. If you need one, you need to reach to Cisco AM for assistance and they will help you to contact right person.

regards,

Ritesh Desai

[Konstantin Vaksin]

There is multiple solutions on that.

The most common is to use phone BiB and use CUCM to negotiate RTP copy to be sent to the recording system.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_01001.html

Kostia