01-01-2013 04:50 AM - edited 03-14-2019 11:03 AM
Hi,
Is it possible to implement call forwarding in UCCX 8.5? I want to create 2 options which are:
1. Queuing for available Agent
2. Forward user to PBX hunt group.
If it's possible, what is the function that I need to create in the script editor?
Solved! Go to Solution.
01-01-2013 03:10 PM
Hi Ferdi,
For transfer calls you can use the Call Redirect step, you will nedd to specify the called number, that's all
"In the Call Redirect step, you can either reset the Called number to the configured destination or Preserve the original called number.
If its set to reset the Called number, the destination will receive the called number as the newly configured number in the Call Redirect Step
If its set to Preserve the Called number, the destination will receive the called number as the CTI route point that was originally called to reach the script in IPCC.
Call redirect does a blind tranfer to the configured destination." From CCIENotes
Regards
Please rate all useful posts
_____________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified
01-01-2013 03:10 PM
Hi Ferdi,
For transfer calls you can use the Call Redirect step, you will nedd to specify the called number, that's all
"In the Call Redirect step, you can either reset the Called number to the configured destination or Preserve the original called number.
If its set to reset the Called number, the destination will receive the called number as the newly configured number in the Call Redirect Step
If its set to Preserve the Called number, the destination will receive the called number as the CTI route point that was originally called to reach the script in IPCC.
Call redirect does a blind tranfer to the configured destination." From CCIENotes
Regards
Please rate all useful posts
_____________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified
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