Hello, I am running CCX 11.6.1 with Nunace recognizer 10.2.8. This is a new install and I am trying to develop a ccx script that will ask for the customers 9 digit account number, the first digit is always a letter a-z and the second leading digit can be either a letter (a-z) or number (0-9) then the rest of the digits are all numbers.
I was trying to use the built in grammar on Nunace for alphanum_lc but when I try to call that with a
Generic Recognition step, It goes to the "Timeout section" I have pulled MIVR logs and I am getting an error 006, which gives me a generic
RECOGNIZE request terminated prematurely due to a recognizer error
I am not looking to do VXML at this time, can someone point me in the right direction please, that has gotten this working before?
Thanks again
David
