02-03-2015 11:08 AM - edited 03-14-2019 02:24 PM
Agent recordings are still recording, but there is no audio. I was told there is a setting in UCM which needs to be enabled per device profile in order for the calls to properly record the audio.
I can't remember what the option is or where to enable.
Any help is greatly appreciated, thanks in advance!
Solved! Go to Solution.
02-03-2015 11:54 AM
Hi
Span to PC Port on the phones in CUCM.
Also verify in postinstall.exe on the client PC that the correct NIC is selected.
Aaron
02-03-2015 11:54 AM
Hi
Span to PC Port on the phones in CUCM.
Also verify in postinstall.exe on the client PC that the correct NIC is selected.
Aaron
02-03-2015 12:18 PM
Thanks again Aaron, it's enabled now, but the postinstall.exe config only provides an option for the host pc IP address, not it's MAC.
02-04-2015 02:03 AM
Hi
Yes, that's progress - the old version selected a GUID or something, now it's IP which is a bit friendlier. In this case it only sees one, which is helpful.
If it's not working you can use wireshark or run splkdump with a running call from %programfiles%\cisco\desktop\bin to see if the PC can see the packets or not.
Aaron
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