CCX Supervisor Recorded Files

[rossporubski]

Agent recordings are still recording, but there is no audio. I was told there is a setting in UCM which needs to be enabled per device profile in order for the calls to properly record the audio. 
 

I can't remember what the option is or where to enable. 

Any help is greatly appreciated, thanks in advance!

[Aaron Harrison · Accepted solution]

Hi

Span to PC Port on the phones in CUCM.

Also verify in postinstall.exe on the client PC that the correct NIC is selected.

Aaron

[rossporubski]

Thanks again Aaron, it's enabled now, but the postinstall.exe config only provides an option for the host pc IP address, not it's MAC.

[Aaron Harrison]

Hi

Yes, that's progress - the old version selected a GUID or something, now it's IP which is a bit friendlier. In this case it only sees one, which is helpful.

If it's not working you can use wireshark or run splkdump with a running call from %programfiles%\cisco\desktop\bin to see if the PC can see the packets or not.

Aaron