change ANI before redirecting calls

[vatter]

I want to change ANI(calling number) before transfer the calls to the voice mail.  Is there a Step in the CCX editor i can use to change ANI?

Depend on the DNIS number CCX received, i want to change the ANI as the DNIS number and send the calls to the Unity voice mail.

For example:

-called number is 1234,

-calling number is 5678,

-Voice mail number is 7890.

if the call center receives the call from the above number and if all agents are busy or after hours,

I want to change the ANI to 1234 or some other number than transfer the call to 7890.

I think this is possbile but i can't seem to find which step i need to use for this.

Any help would really appreciated.

thanks,

[Gajanan Pande]

about

vatter wrote:
I want to change the ANI to 5678 than transfer the call to 7890.

Are you sure you meant to change the ANI to 5678 or to 1234 ? By default ANI of calling number is 5678 so there is no need to change.

GP.

[tom golan]

Hi Guys,

Is there any way to it through UCCX script ?

I need to change caller's ANI to a fixed number.

Thanks

[zdesignstudio]

Is this related to how it gets to Voicemail like the OP stated? If so and you are having issues with routing, you can create routing rules within Unity Cxn.

Please rate useful posts and marks answers as correct if applicable.

[tom golan]

No, I am asking about changing the ANI entry in general....