Hello ,
I am trying to install UCCX 11 version in LAB before to install the same in the Customer setup...
Stuck for the Demo lic.how to get the Demo lic..is there any way
Hello, Since having migrated to a SIP outbound dialer from SCCP, we're noticing a large percentage of voicemails/answering machines being transferred to agents and categorized as a call result 10 after CPA is done on the gateway. Has anyone using a S...
Every once in a while we get the above error- it suggests that an agent DN has been allocated across two phones however this is not correct. Last week the agent was working but now stopped. The difference is that they moved between different computer...
Does anyone have any insight as to why I keep getting invalid credentials when setting up WFM authentication to active directory? I have gone as far as pulling a packet capture to ensure the WFM server is sending the correct credentials to the AD ser...
Hello everyone,Does anyone in this prestigious forum know if there is any option in the CAD in which an agent cannot go to the Not Ready state, and that is only allowed that state with the password of the supervisor?
Regards,
Martín.
Hi
We have UCCX 10.6 and have a problem that occurred recently. The services change state to partial every morning at specific time and after this disorder some of the technicians can not login to their agents because of JTAPI error. This problem sol...
Hi,
Good Day. We try to run the SQL query found on the CUIC. We just copy the query on the CUIC then paste it on the SQL database. However it is not working. Kindly advise if its feasible to directly copy paste the CUIC query to the SQL database of ...
Dear All,
UCCE IPPA configuration assistance , I have followed the below link and did not work .
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-...
Hello Peps,
I am looking for some help on how to setup UCCE mobile agents for Call Recording with Cisco Mediasense which is integrated with Nice 4.1? I did not find a proper reference. Appreciate your response!
Thanks & Regards,
Siva Venkatesh Arco...
Hi
I need to set up a site simple script where a authorised person dials into a script, they are asks to enter a set of digits, this is compare to a if statement or better to a DB lookup and the acted on-same as a credit card pin look up
Questio...
We are running into an issue where caller id is displayed on a physical IP phone but not displayed when using Cisco Finesse with Jabber. The remote routers are configured as MGCP and the routers do receive the caller id information from the telco. ...
Hi all,
I have an UCCE + CVP 11 deployment. I have the following scripting:
- Welcome prompt is played
- IVR menu is played where if caller knows the destination of the call press the corresponding digit.
- The destination of the call is dynamic ...
Hello All,
I have an requirement from one of my client to move UCCX from one Data Center to another without any downtime/Issue.
Could anyone of you please help me to know the best way to do this.
Do I need to move my Subscriber at first and transfer...
Hi,
In regards to the ECE Web Server , I was going to install two ECE web servers one of them behind the firewall for agent's access and the other one on DMZ for customer's web chat and I was wondering is that a supported deployment with PCCE ?
Reg...
Hi everyone,I have a up and running contact center for which I would like to trace phone calls after they've passed through the scripts, hop by hop. Is this possible with RTMT (or any other way) and how do I collect the logs? Do I have to enable anyt...
