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hi  guys, i was wondering if someone can shed some light into this question that i have. scenario: call comes into a general queue, agent A answers and ask security questions. once the caller is validated, the agent transfers to a another queue (by ...

UCCX Version 10.6.1 CUCM Version 9.1.2 Most pages are working fine but when I click on RMCM and click on resources it takes about 5 seconds for it to show up.  There are about 890 resources.  But the real issue is when assigning skills.  It takes abo...

I have assigned CVP survivability in the POTS dialpeer. Whenever call gets transferrred to the agent. On the ipphone display I get"--CVP_8_5_1_0_0_312" along with ANI.I had traced this survivability.tcl and removed it so that I get only ANI on the ip...

Hello,We have an issue here very strange: we have a cluster of UCCX 8.5 and every time we need to change the roles between them some agents cannot login anymore, they receive the typical error message:"Login failed due to a configuration error. Pleas...

Hi dear specialists! Please help me with Cisco UCCX IVR. We use cisco UCCX 10.5 and we have problems when a lot of calls. When the queue for longer than 6 clients IVR queue goes wrong. The place of clients is not transferred and calls do not go to ag...

Hey everyone, We are running CUIC 10.5 Standard and I am looking for a report which will show handled calls with call duration and ANI.  Is there any way to produce such a report?  The closest I have come is running a call detail report, however thi...

Hello, We are using CAD 10.0, I want to display variable value on CAD Enterprise Data for this I have created one Layout but don't know how to assign that to agent. Is there any way to display variable value on CAD or anybody know how to assign new ...

Reports are not generating and gives the attached error  " NO report data in date range selected" Have tried for today, yesterday but nothing comes. It was working till yesterday per the End user UCCX : 9.0.2 HA

Not sure how to apply agent chat to the desktop so that agents can chat between each other. any ideas on how to enable this feature??

We have a customer that has a question about different clients that are connected to their server.  Some of the clients have the flags AUX, some have PUX, and one has just A.  Can someone tell me what these flags mean or point me to a document that w...