Need to Know

[pathak_samit]

Hello All,

I would like to know the protocol which is running in b/w of CM and UCCX.

Regards,

Samit

[Jitender Bhandari · Accepted solution]

Hi Samit,

JTAPI on UCCX end would interact with CTI on CUCM end. For database related read\update it uses AXL.

JB

[pathak_samit]

Thanks Jitender for your response.

Could you please let me know what is the use of System Ports Parameters in System Parameters Configuration of UCCX?

RmCm TCP Port* - 12028 

Master Listener TCP Port* -1994 

Are these ports also being used for Communication in b/w of CM and UCCX.

Regards,

Samit

[Chris Deren · Accepted solution]

+5 for Jitender for correct answer to initial question, check out this doc for your follow up question:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902_chapter_01.html

[pathak_samit]

Thanks Jitender and Chris. It helps me a lot.

Regards,

Samit