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Change UCCX Variables Through IVR?

ashley.pearce
Level 1
Level 1

Hi,

I'm looking at a way to modify script variables/strings through an IVR. The requirement is to provide managers the ability to change opening hours and/or destinations for call redirects, without requiring access to the script editor or UCCX Administration.

Can anyone advise whether this has been done before and/or how it could be acheived?

Thanks!           

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Sure, use xml files to update the varaibale and then have the script read these.  There are some similar threads here you could search for and look up some example scripts on Cisco script repository.

HTH,

Chris