Changing IP for Supervisor Desktop

[jgentsch]

I have downloaded and installed the Supervisor Desktop from an IPCC server that had its IP address changed.  Now when I try and run the Supervisor Desktop it fails and the log file shows it is trying to log into the previous IP.  How can I change this?

[Soman Nair]

Hi,

Pls open registry of the supervisor desktop machine Start>Run>Regedit. and replace the following parameters with new IP or hostname. It should resolve your issue.

Key Name:          HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI Desktop\CtiOs

  Name:            CtiOsA
  Data:            Hostname/IP address of new CTIOS-A side server

Name:            CtiOsB

Data:            Hostname/IP address of new CTIOS-B side server

Let the port number remain unchanged if it was not changed.

Gd luck. 

Regards,

Soman Nair.

(Pls rate if this was helpful)

[Jonathan Schulenberg]

If this is IPCC Express (CCX), you can use C:\Program Files\Cisco\Desktop\bin\PostInstall.exe  to make this change.

[jgentsch]

I ran the post install right after I changed the IP address but before I downloaded the supervisor desktop

[Jonathan Schulenberg]

Run postinstall.exe on the workstation that you installed CSD on.

[jgentsch]

CTI Desktop is not available in my registry where you stated.