Cicso Jabber has encountered a problem and needs to close

[sandrasavard]

                   I have 30+ users all intermittently getting the error while Jabber is running in the background..    We have Jabber set to start on boot, and it also sometimes will not load at boot and errors instead.  All PC's are running XP SPK3, with Office 2007 SPK3.  Any ideas?

[tzunt]

Hi Sandra

I have the same problem.  Jabber client ver 9.0.5, XP SPK3.  My issue appears with Jabber set to start on boot and disappears when start on boot is disabled.  There's a button on the error dialog box which can be used to generate a logdump for TAC. 

2012-10-14 07:38:49,546 DEBUG [0x00001528] [c\plugin-runtime\impl\JabberPrt.cpp(157)] [plugin-runtime] [topLevelRuntimeExpectionFilter] - Unhandled Jabber runtime exception has occured. Attempting to launch PRT.

2012-10-14 07:38:49,546 DEBUG [0x000013b8] [c\plugin-runtime\impl\JabberPrt.cpp(157)] [plugin-runtime] [topLevelRuntimeExpectionFilter] - Unhandled Jabber runtime exception has occured. Attempting to launch PRT.

2012-10-14 07:38:49,546 DEBUG [0x00001528] [rc\plugin-runtime\impl\JabberPrt.cpp(61)] [plugin-runtime] [InitalizePRTRelatedFilePaths] - PRT related files: Log: C:\Documents and Settings\me\Local Settings\Application Data\Cisco\Unified Communications\Jabber\CSF\Logs\csf-unified.log, Ini: C:\DOCUME~1\me\LOCALS~1\Temp\JabberPRT.ini

2012-10-14 07:38:49,546 DEBUG [0x00001528] [c\plugin-runtime\impl\JabberPrt.cpp(124)] [plugin-runtime] [startJabberPrt] - Writing exception info and thread ID to .ini file.

I just disabled autostart.  Thanks.  I thought it was just my PC..

[Steven Howard]

We get the same thing - running version 9.1.0, widnows 7 and office 2010...Happens every other day when wants to shut with the above error.

[VLT06]

We too had the same thing for fleet of XP SP3.

I have to admit that version 9.1.1 is a little better then 9.1.0 (I did say a little).

Try giving that ago.

All jabber client on our Win 7 fleet seem ok.

Cheers!