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Hi,When I try to pass the integrity check in ICM 4.6.2 I receive the following error:Error found while checking: EnterpriseSkill_Group_Member:EAS class Peripherals require Skill_Group_Members to have Priority > 0.Can anybody tell me what it means an ...

I use UCCE for my customer's call centernow my customer want our give them CRM some data about how many call in queue and how many call in agent and the scale about loss phone.then they will use the data display to the display equipment.how can i do ...

bo liu by Level 4
  • 626 Views
  • 2 replies
  • 0 Helpful votes

Hi,Is there any way to reference an XML document that isn't on the UCCX server?For holiday dates, I have always uploaded an XML document to the UCCX server.  But now I want to reference an XML document that isn't on the UCCX server.I've used the Crea...

Guys,I would like to change the IP address on my main UCCX Server which is part of a HA Pair. I have not built the 'Slave' box yet.Should I : Method A-Take DR Backup of existing Configure Call Manager to point at new addressBuild a new box with new I...

keanej by Level 3
  • 2970 Views
  • 3 replies
  • 0 Helpful votes

There is a realtime reporting applet in uccx web interface where the realtime data is available. My qiestion is how can I get those data for using those from some external system,like wallboard. The realtime reporting have active calls data which is ...

Dear Networkers,We have CCMp 8.5(4) installed with UCCE 8.5(4).the issue is that we cannot add or remove an agent from CCMP interface. We noticed that the Provisionning server is not running (red color from connection mnager)From the CCMP provisionni...

More of a query than an issue. We recently have added extra teams and subsequently CSQ's into our UCCX system. These teams are different sections  from what the UCCX was originally set up for. Now when the supervisors from the original team goto Real...

Dear Team,We do have UCCX 5.0(2) SR2 installed in HA model.We backed up data, using the backup now tool of UCCX. we reinstalled both servers. Now we're restoring them.During the erstore, everything is going fine without any error. The issue is that t...

HiUCCX System version: 8.0.2.11005-20 (HA)CM System version: 8.6.2.20000-2 (HA)From the 21st of December, Our historical reports database has stopped gathering data correctly, much of the data is incorrect or missing altogether and I cannot see a pat...