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Installed Advanced quality management 8.5.1 server and install client on the agent PC, however everytime agent windows login, the recording doesn't work.Agent PC Log shows the following errors :2011-04-28 21:19:41:608 WARN STD3008 The thread [940:] t...

i have a question i look my UCCE AW sql , the history database like half_hour table have databut all real time DB no data....but the WEBVIEW real time table is OK......where the WEBVIEW get the data 

Hi,When I try to pass the integrity check in ICM 4.6.2 I receive the following error:Error found while checking: EnterpriseSkill_Group_Member:EAS class Peripherals require Skill_Group_Members to have Priority > 0.Can anybody tell me what it means an ...

Can anyone send me an example Java Method for accessing Microsoft CRM using Web Services.? We have a client that we need to integrate with… IT seems that the the aliases mentioned in the documentation have been decommissioned. Thank You.Steve

Hi,Is there any way to reference an XML document that isn't on the UCCX server?For holiday dates, I have always uploaded an XML document to the UCCX server.  But now I want to reference an XML document that isn't on the UCCX server.I've used the Crea...

I can't seem to be able to schedule reports and send them to a remote location using SFTP. I've tried various SFTP servers applications and various SFTP servers with no success. I've also noticed that I cannot backup my UCCX servers to a network loca...

There is a realtime reporting applet in uccx web interface where the realtime data is available. My qiestion is how can I get those data for using those from some external system,like wallboard. The realtime reporting have active calls data which is ...

We're running CRS 5.0 with ICM and CUCM.  I am unable to successfully refresh the database schema so that I can select a connection.  I have 3 total data sources configured in CRS Administration.  I have an accompanying ODBC Data source configured fo...

     HI ,             We have cisco unity connection 8.5 integrated with call manager 8.5. We face issue on the aging policy values set. Permanently delete all secure message that are older than _ days, value has been set and is not working as intend...

Dear Networkers,We have CCMp 8.5(4) installed with UCCE 8.5(4).the issue is that we cannot add or remove an agent from CCMP interface. We noticed that the Provisionning server is not running (red color from connection mnager)From the CCMP provisionni...

Dear Team,We do have UCCX 5.0(2) SR2 installed in HA model.We backed up data, using the backup now tool of UCCX. we reinstalled both servers. Now we're restoring them.During the erstore, everything is going fine without any error. The issue is that t...

HiUCCX System version: 8.0.2.11005-20 (HA)CM System version: 8.6.2.20000-2 (HA)From the 21st of December, Our historical reports database has stopped gathering data correctly, much of the data is incorrect or missing altogether and I cannot see a pat...