About tzunt

tzunt · 08-12-2020

I'm familiar with the process to replace self-signed certificates with a trusted CA certificate on Cisco Voice OS servers. Just when I thought I had it all figured out, I generated a CSR from a CUCM publisher (tomcat, multiserver (SAN) selected to i...

tzunt · 02-19-2020

We thought of an interesting use case for Finesse, but haven't found mention of it yet in the support community or Cisco.com documentation. I'm fairly certain this can be done, so if anyone could kindly point me in the right direction, I'd appreciat...

tzunt · 10-01-2018

Hello. I've searched for an answer to this question, but haven't found much written for UCCE surprisingly. Perhaps I'm searching for the wrong terms. This is a very common problem I've run into before with other voice systems, so I'm sure someone ...

tzunt · 04-12-2018

Hello. Is it possible to configure delegated administration for our UCCE admins similar to how it is possible for CUCM admins? For example, it would be desirable in my organization for some people to access ICMConfiguration Manager, Script Editor ...

tzunt · 01-09-2018

Hi. Would anyone care to discuss the potential level of effort involved to create a Finesse gadget that would: activate at call arrival like a screenpop gadgetand play a wav file to alert the user? We have UCCE 11.5 in our environment with mostly ...

tzunt · 08-26-2020

We patch the Windows servers of UCCE every 60 days, tonight in fact. Lab first, then we schedule a production Side B window. We test & run active for a day on Side B servers, then we patch side A.

tzunt · 08-13-2020

Thank you Mr. Valencia for your rapid & courteous response to my question. We appreciate all you do!

tzunt · 07-30-2020

I agree with the previous suggestions. Very good ones. We have 11.5. If memory serves me correctly, changing the NTP address in some our Cisco Voice Operating Systems (VOS) created a need for new licenses of the server, particularly CUCM. Not a h...

tzunt · 07-28-2020

Hi RiteshWhat you said & did makes sense to me. We use a Set Variable node for Call.PeripheralVariable10 after any unsuccessful branch of a Run External Script node (Play Message microapps, for example) having this specific value:concatenate("PM Err...

tzunt · 03-12-2019

Hello S.Ram That is a very good question. I recently experimented with Jabber client 12.5.1 and UCCE 11.5 auto answer agent. I found we routinely have the "normal" minimum ring time delay 0-10 sec as you stated, even though the agent desk setting...

Member Since	‎09-30-2004 08:27 AM
Date Last Visited	‎11-30-2022 12:05 AM
Posts	54
Total Helpful Votes Received	34

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User Activity

emailAddress attribute missing from CUCM CSR

Move agent into Ready if Finesse user does not issue a MAKECALL function

default routing for unassigned numbers in the UCCE Dialed Number / Script Selector List

Is it possible to configure delegated administration for our UCCE admins?

Finesse gadget that would play a wav file to alert the user

Re: Windows Patching Frequency Best Practice

Re: emailAddress attribute missing from CUCM CSR

Re: Shifting Cisco PCCE Side B components to a new location

Re: CCE 11.5 / ICM Scripting capture micro.app error codes.

Re: Inbound calls Auto answer ring time issue