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Beginner

Cisco Agent Desktop - agent constantly into Ready & Not Ready agent state

I have at least 3 or 4 agents out of 150+ call center that constantly go into a Ready not Ready Agent State. What could be causing the issue?

I know it's not the agents themselves going off hook because I've sat next to them when it happens.

4 REPLIES 4
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Beginner

Hi Steve,

Since its happening to only 4-5 agents, server issues can be ruled out. Try finding out if this is a desk specific issue or pertaining to agent. Let these agents login to some other PC's and make a check.

A network connectivity check to IP Phone and desktop would be worth to start with.

Gd luck.

Regards,

Soman Nair.

(Pls rate if this helps.)

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Enthusiast

If you are using UCCE then must check the device targets of these IP phones if it is happening on receiving call. Also check out the remarks of "lpezj" if using UCCX,

https://supportforums.cisco.com/message/1033525#1033525

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Frequent Contributor

Hi Guys,

My Customer is having the same problem. I read the conversation, but, is not clear for me what is solution?

Thanks,

Wilson

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Hi

I answered question like this

https://supportforums.cisco.com/message/3478359#3478359

dont forget to rate post

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