Cisco Agent Desktop Application Logged out With error 50003

[anouar labidi]

Dear Team,

We have UCCE 8.5 deployed with CUCM 8.5.

We have a problem : Some agent logout Suddenly with error  50003

they have to login again to resolve this issue.

Does any one as already seen this kind of error?

How and where can I see the source of this logout result?

Thanks in advance

[Sunil_Vs1]

• This happens typically when phone goes out of service. In order to confirm that you need to take a look at the JGW logs.
  
• If there any network issues between PG and CM. If the was not with all the phones, this may not be the reason
  

-Sunil

[islam.kamal]

Hi Anouar

50003 Agent was logged out because the Unified CM reported the device out of service.Please find the below link:-

https://supportforums.cisco.com/docs/DOC-27978

Please also find the below link , which show you how to deal with that error:-

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/user/guide/cda85cceug.pdf

thank you

Please rate all useful information