01-08-2014 06:19 AM - edited 03-15-2019 05:56 AM
Hi,
i have UCCX ver 7.0(2)
we noticed that many users logged out from CAD agent at same time. i have collected agent Logs and i found below errors.
Please advcie if you know reason of below errors and to fix this issue as i have it on daily basis.
2014-01-08 14:40:12:409 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
2014-01-08 14:40:12:419 INFO DAGT0000 Enterprise auto-recovery message received.
2014-01-08 14:40:12:419 INFO DAGT0000 Enterprise auto-recovery message received.
2014-01-08 14:40:12:420 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2014-01-08 14:40:12:426 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2014-01-08 14:40:12:427 INFO DAGT0000 Call Chat auto-recovery message received.
2014-01-08 14:40:12:428 INFO DAGT0000 Call Chat auto-recovery message received.
2014-01-08 14:40:12:431 WARN DAGT2048 LRM Inactive Message received.
2014-01-08 14:40:12:434 INFO AcmiClnt0004 Error receiving sockets message header. Error(17:socket connection closed by remote party).
2014-01-08 14:40:12:436 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(17:socket connection closed by remote party).
2014-01-08 14:40:12:437 INFO DAGT0000 RASCAL auto-recovery message received.
2014-01-08 14:40:12:437 INFO LRM4005 LRM interface has become unavailable.
2014-01-08 14:40:12:441 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2014-01-08 14:40:12:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2014-01-08 14:40:12:445 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2014-01-08 14:40:12:446 INFO DAGT0000 RASCAL auto-recovery message received.
2014-01-08 14:40:12:480 ERROR DAGT3062 Chat SetAgentAcdState failed.
2014-01-08 14:40:12:482 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1389183680 Error=Client recovering connection to server
2014-01-08 14:40:12:484 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1389183680 Error=Client recovering connection to server
2014-01-08 14:40:16:407 INFO DAGT0000 LDAP auto-recovery message received.
2014-01-08 14:40:16:408 INFO VOIP4004 The LDAP connection has gone down.
2014-01-08 14:40:16:422 INFO DAGT0000 LDAP auto-recovery message received.
2014-01-08 14:40:16:422 INFO VOIP4003 The LDAP connection has come up.
2014-01-08 14:40:21:879 INFO LRM4004 LRM interface has become available.
2014-01-08 14:40:22:120 ERROR FCCC2005 Network communication error (COMM_FAILURE).
Regards,
Alaa Nasr
01-08-2014 07:31 AM
what do the error logs say on your network switches and uccx server.
01-09-2014 01:18 AM
there is no any issue from switch side. no logs indicates physical issues at all
from uccx side i did not check,
which log should be enabled? and
what is the name of log file should i check for this issue?
01-13-2014 11:44 PM
any can can help in this case, Please support as it is chronic issue with IPCC
01-13-2014 11:51 PM
If this issue is highly affecting your business I highly recommend openning a TAC assistance.
Please rate replies and mark question as "answered" if applicable.
01-14-2014 12:00 AM
we are renwing our contract and IPCC is out of support. till renewing contract, any one can help will be apppreciated.
01-16-2014 03:31 AM
Hi Alaa,
Can you please provide me the MIVR and MCVD Logs within the time frame when you were experiencing the problem. You can get this logs on the server (C:\ProgramFile\wwavid\logs)
Also let me know the below points:
++ UCCX Cluster is an HA (Single Server / Two Server)?
++ Any Firewall/Antivirus installed on the Agent PC?
Regards,
Rohit
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