Contact Center

Friday our contact center went out of service due uccx engine partial service. However it came back after cycled it back on. Can someone please shed some light what could be reason of this service to go down or perhaps let me know which logs should  ...

I recently installed from 8.0.1A a UCCE and CVP system in my lab - DC (W2003), RGR, AW-HDS, PG with CUCM, CUPS, CVP. As noted, the Domain Controller was a W2003 box. Basically no worries.So now I try to do it again with a W2008 R2 Domain Controller a...

I just upgraded my customer from uccx 5 to 9. They say that in their previous version of CAD they could override the automatic wrap up time and take calls immediately by pressing the green answer call button. That does not work on the new version. Do...

Hi Nettech I have a problem where the message "High Traffic Call Try Your Again Later" is being displayed on the IP Phones, whenever this happens there is a delay in dialling a number or selecting a line to dial you get a 10 - 15 secs. delay. I crave...

Hi Allwe are using icm enabled PCS and getting problem that calls are failing through the send to VRU node. Actually we are getting Handoff.tcl errors on our monitoring system. From CVP error log we found that those errors are against PCS calls only ...

Hi,Is there anyway to convert the CRS 5.0 script *.aef to UCCX 8.5? I tried to open the script downloaded from CRS 5.0 using the UCCX editor but returned error.I'm migrating the CRS 5.0 to UCCX 8.5

we are getting Report execution  failure error in every 1hour.Alert Details:Intelligence Center CUIC_REPORT_EXECUTION_FAILED has occured. Counter CUIC_REPORT_EXECUTION_FAILED of Intelligence Center System Condition Table on node segotvoice040 has sta...

Hello everyoneI just need to import the CDR from the cme to ftp what i have it read the followI have just configured the cme with these parameters!gw-accounting file primary ftp 172.17.2.30/CDR-FTP username CISCO password CISCO secondary ifs flash:CD...

I cannot use the Substring function to obtain a specific value from a string variable. My substring position is variable, so I need to put a variable, loop and increment it the position. When I try to add the below command, this is getting the erro...

Hi All,I have problem with my uccx historical reporting, when i want to generate report for agent login-logout activity for 1 month, it only generate for 6 days and it show that the report is truncated. According to CSCti90729, the historical report ...