Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,I've a query on CAD with UCCE that somebody may be able to help with. The not ready timer (displayed across the bottom of the desktop) is not reset when an agent moves from one not ready code straight to another. This is different to the behaviour...
Hi all,Is there any way to setup some notification directly from IPIVR/UCCX whenever the system goes into Partial service?Thanks!-JT-
Good afternoon everyone. I forgot to place a credit card expiration date check process in my script... My script works like this... 1. A customer manually enter his/her credit card expiration date 2. Outcome is MM/YYYY 3. I need to pl...
Hello,I need some help on that problem.I created a special script I want to use as the default script in my application. When I use this special script as the main script, everything is fine.But when I use this special script as the "default script" ...
All: I am attempting to set up an Agent Notification in UCCX 8.0 to inform agents which CSQ a call is coming from while the call is ringing in to the agent. I have set up a new Work Flow Group, and added a Voice Contact Work Flow. ...
Hello everybody,do you think Social MInner can replace the EIM or WIM or Both WEIM??i have a WEIM installation and i face lots of bugs specialy related to java, and i appreciate if i can move from this solution to a new solution that provide the serv...
I have 24 T1's on a 3945 gateway running IOS 15.2(1)T2, the first 6 T1's bearer channels show as down down, and D-channel for each T1 is showing up up (spoofing). The other 18 T1's bearer channels are showing Admin down down, and D...
Hi, I have several agents that are looging into CTIOS and it's showing them in a talking state, but they have not even gone ready yet. Thank you
I am looking for a way to view concurrent license and/or user count on a daily basis. UCCE 8.5(2)
For reasons that can be generally summarized as a loss of call processing capcity from 300 ports to 80 ports, when converting from Standard to Premium licening, I need to consider some options. The client requirement is for "compliance recording" a...
According to what I've found in UCCX 9.0 installation guides, the secondary node in a HA installation looks at the primary for NTP. What happens in the case of failover when the primary is unavailable?Thanks in advance,Dillon
we will continue to use Agent/Supervisor Desktop of UCCX or not if we install Finesse?
Hi ,I am trying to use the CVP(version 8.0) VXML server User management feature in one of my call studio application. when i try to deploy the application with User Management enabled.I am getting the below error and application is not getting deploy...
Hi All,We are trying to Get CAD to pass on the below feilds as Metadata to the QM Desktop Client (Desktop Based Recording):Team_NameCSQ_NameAnswer_SkillsetThis is to let supervisors sort recorded calls based on UCCX data. The agents skillset in the U...
We're running UCCX 8.5 Enhanced. We have some special ANIs, that when they call us, we want to increase their queue priority. For learning/testing, I was able to successfully do this by using an IF statement, and manually defining a special ANI.But...
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