cisco ccx finesse agent sign out

[J_Vansen_S]

hi,

I have a requirement to automatically log out the finesse agents if the agent is idle for 45 minutes.

Eg signed in - but not ready for 45 mins, then logs the agents out

Is there a way to configure this?

[Chris Deren]

I cannot think of a native way to do this, you would need to look into some kind of automation via web browser, etc.

[Deepak Rawat]

Please note there is currently no inbuilt mechanism to perform an auto logout for agents using Finesse in UCCX as it used to be with CAD agents. This however can be accomplished via the use of REST API’s of Finesse to call the Logout API, this will of course require customization. If you have some developer in house they can probably do this else contact some third party vendor such as 2Ring and discuss this with them.

Also, you could implement the Make REST Call Step in a script to call the Finesse API in CCX to implement this and you could just build an application/script with this step and trigger it by making a call (JTAPI Trigger) or by a HTTP Trigger hosted on a website.

Regards

Deepak