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Resolved! XML PATH question

I want to get these date from one XML file. My script works well, except one part doesn't work. I can not write correct XML PATH. So, every time. I got null from this XML file. Thanks in advance <?xml version="1.0" encoding="ISO-8859-1"?><Holidays>...

Resolved! In UCCX 10.5 Scripting XML document from String variable

Hello Experts, I am working on UCCX 10.5 scripting Where by using the "Make REST Call" step will get response from API and which is captured in the String variable (PFA for String variable data) , now I wanted to use this as XML document in tempo...

Finesse desktop doesnt come up in browser page

I upgrade UCCX from 9.0.2 to 10.6 so that I can switch all users over to Finesse in graceful manner. I can open the URL for the /cfadmin with no problems and have configured the various workspace items for the various groups. When I attempt to open...

UCCX Create URL Document for REST web service

Hello UCCX Community, How would I set my parameters in the Create URL Document for the following REST web service? The two classes (context & data) is throwing me off. Thank you! POST http://address/CreatePhoneCall Input : { "context": { ...

Resolved! call center & video solution best practice

Dear All, We are planning to setup call center & video solution for small & medium sized business. Kindly help me with cisco best practice documents for both, so that I could study and proceed with procurement and implementation. Thank you in advance...

Resolved! UCCX - Measuring the length of a prompt recording?

In UCCX (9-11) is there a way to measure the length of a prompt file (in seconds)? We have recorded prompts that will vary in length. I need to set a threshold limit on wait time based on the length of those prompts. Thanks in advance. Brian

Using uccx db_cra in uccx script

One of our customers wants to know if the following scenario is possible: UCCX agent calls a customer. Later, this customer calls back to the company and enters uccx. In the script I would like to determine first if this customer has been in touch wi...

CUIC Report Definitions

Hello All,I’m attempting to create a new Live Data report in CUIC that uses one of the UCCX out of the box report definitions (Voice CSQ Summary). The problem I’m having is that by default, Agents don’t have execute permissions on this report defini...

finesse wrong status

Hi, UCCX, finesse10.6 the agent status change from ready to not ready suddenly for all agents , we checked the service all is ok, browser is firefox and IE any idea?

Resolved! UCCX 8.5 STD to ENH

Hello,I install UCCX 8.0.2 ENH, but unfortunately I installed 8.5 upgrade in STD version (and PAK / licenses too).Of course I need ENH version.I oredered :CCX ENH 8.0 to 8.5 ENH EUCSS Major UpgradeAnd my question,How the upgrade procedure should look...

Database lookup reference- Deleting

I need to delete some database lookup reference in ICM but it shows an error in that it may be reference by another script- see "script column table" but only show me Script_table_column ScriptTableColumnID, ScriptTableID ColumnName Description I ...

Agent mode - Diagnostic Framework Portico

Hi Guys, Can any one tell me what does indicate the agent mode value in diagnostic framework portico of CTIOS server. As i understood the monitor mode tell us the number of connection with the CTIOS server as monitor - typically it is used by any t...

Resolved! Finesse - Login with E-Mail address

Hi all,does anyone knows a workaround to enable e-mail addresses as the User ID for login process to Cisco Finesse on a CCX environment?There are several customers out there, who does not really want to have their users enter the sAMAcccountName or a...

Incorrect Disk Requirements in UCCE documentation and Placement Tool

It appears that the Disk requirements for UCCE 11.5 are incorrect in the Virtualization guide for UCCE (linked below). It lists 80Gb disk required for Roggers and AW/HDS/DDS etc... The VM Placement tool is using these same values for disk. The vir...

Reinstall a failed Subscriber node for UCCX 10.5

I'm trying to reinstall a failed subscriber node on UCCX 10.5, After the Subscriber reinstallation, on second node setup wizard I got the error message: "Add to Cluster is failed because of ClusterException Can not add node to cluster. There already ...

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Forum Posts

Resolved! XML PATH question

Resolved! In UCCX 10.5 Scripting XML document from String variable

Finesse desktop doesnt come up in browser page

UCCX Create URL Document for REST web service

Resolved! call center & video solution best practice

Resolved! UCCX - Measuring the length of a prompt recording?

Using uccx db_cra in uccx script

CUIC Report Definitions

finesse wrong status

Resolved! UCCX 8.5 STD to ENH

Database lookup reference- Deleting

Agent mode - Diagnostic Framework Portico

Resolved! Finesse - Login with E-Mail address

Incorrect Disk Requirements in UCCE documentation and Placement Tool

Reinstall a failed Subscriber node for UCCX 10.5

Three way conference to play prompt

Publish Functios is not allowed

Calabrio and Verint merging

Staying ahead in CX: Basic WFM and QM

Staying ahead in CX: The Workforce Optimization edge

Can the fields be sorted in the UCCX Script?

UCCX Script Agent Status Resource IPCC Express

UCCX CUIC Report on User Input

CCX Editor: Valid/Interruptible and Invalid/Uninterruptible Inputs

ECE Default Exception Queue emails to be closed automatically