Cisco has just mentioned last week to rollback from 11.0(1)ES4 but I believe I'll not have context service if I have done ?Any ideas how can I get the latest the ES after the ES4 ?RegardsRemon R. Gaber
I am running UCCX 7 with CUCM and would like to limit the calls to the QueueAnswered calls+ Queueed calls to 20.Is there anyway I can limit in the script.Many ThanksSiva
Experts,
Need your help on UCCE Workflow. We are using UCCE 8.5.
Scenario 1:
Customer needs the agent to know which SG the call is coming in with a pop up message in CAD.
Need help to do this in workflow or any other options.
Scenario 2 :
The agent ...
Hello All I had passed UCCE-D certification 2 years back and it's supposed to expire in June.So I appeared and cleared UCCE-I certification , however the expiry date for UCCE-D still reflects as June-2015.So does passing UCCE-I/S doesnt help recertif...
Hi All,
I would like to know if there is a way to capture the security/audit notification messages from CUIC without the SNMP configuration to any remote system. Could someone please assist on this?
CUIC Version - 11.0.1
Regards,
Sathish
Hello,
we have a CUCCX 9.0.x cluster.
We are going to renew the certificates on the CUCM 8.5.x cluster which the CUCCX is integrated to.
Which impact does this activity have on the CUCCX?
TIA and regards.
Hi All,
We are experiencing the issue where the Agent is automatically logout from the finesse. Would like to ask if there are inactivity timer set by default in the finesse. The Agent experiencing this when they are on lunch and not using the finess...
UCCX 10.6.1.10000-39
UCM 10.5.2.12901-1
After setting up UCCX I get this error message trying to login to Finesse as an Agent.
Sign In ErrorThe device associated with that extension or dial number is invalid.
Troubleshooting the issue brought me t...
Hello.Somebody knows if it is possible to get the information inside my ivr script from the file imported when I create an outbound campaign IVR-based?I want to store in variable data like first name, last name, account number... And use them in the ...
Hi,
I should upgrade UCCX from 9.0.(2)SU1 to 9.0.(2)SU2 before to upgrade to 10.6.(1)SU1 but there is a RU (ciscouccx.refresh_upgrade_v1.2.cop) that is installed on UCCX with the old version 9.0.(2)SU1 (see attached file).
After upgrade the version ...
Hi everyone
kindly i do have 5 agents connect in UCCX 7 before i put in in service all agents able to receive a call, but when i put these agants on service and route more PSTN calls after 2 or 3 hours of receiving normal call then the CAD become res...
Hi there ,
I'm new to UCCX and i'm coming from Avaya background so there are some stuff i'd like your assistance to understand it.
my system is running UCCX 10.6 Premium
1- If a customer called into a Call Center , He will get the Autoattendant me...
Hi,
Today I was doing activity to add static routes to CVP OPS console and edit DNS SRV file. After doing that I gracefully shutdown CVP servers.Now when i was doing that I was able to see it in partial mode and few active calls.Is there any other w...
Hi,
We are running Cisco UCCE 7.5 and CUCM 7.1.3.32900-4.
Recently , we are seeing lot of calls ended with Call dispostion = 3 and for the same call we could see cause code - 102 in CDR.
102 - Call terminated when timer expired; a recovery routin...
Dear Sir,
I want to Download Cisco RE Mobile OVA but I Could't find that on Cisco Software for downloading instead I Just Found REM-upgrade-10.6.3.10000-3.tar.gz and i couldn,t found any document for installing this component.
I Appreciate if you cle...
