Cisco Compliance Recording

[essam_farrag]

Hello ,

I need to deploy 2 nodes for call recording using Compliance Recording and i have some questions:

1. is it mandatory to use Enterprise SQL ?
   
2. how does clustering works? Active Active or Active standby
3. can i use network recording option (using phone’s Built in Bridge to fork a call stream for recording)
4. any document describe the resilience option and SQL prerequisites

BR

Essam

[skilambi · Accepted solution]

See here it covers SQL requirements, resiliency options, and yes you can use BIB for call forking

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/insta…